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Patriot Rail · 2 weeks ago

Guest Experience Host GETS

Gettysburg, PA

Part-time

Onsite

New Grad, Entry Level

Patriot Rail is a company focused on providing exceptional customer service and safety in the railway industry. They are seeking a Guest Experience Host to greet the public, answer questions, and enhance guest experiences at Gettysburg Scenic Railway. The role involves various responsibilities including ticketing, customer inquiries, and providing superior service while maintaining safety standards.

AutomotiveTransportation

Responsibilities

Daily batching; ticketing, verifying special requests, processing documents and reservations

Answering phones and taking phone reservations

Provide information and offer additional services to guests to enhance their experience with Gettysburg Scenic Railway

Greets arriving guests and walk-up customers. Make reservations as needed

Follow all cash handling policies and procedures

Call customers to advise of event changes and/or cancellations; as may periodically be required

Respond to customer inquiries with accurate up-to-date information

Provide superior customer service

Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication

Provide First Aid/CPR/AED in the event of emergencies

Strong customer service skills with the ability to resolve customer conflicts, should they arise

Read, write and communicate effectively with co-workers and the general public

Deal professionally, courteously and tactfully with the public and coworkers

Flexibility to work nights, weekends and/or holidays when needed, particularly during the Fall peak season

Light administrative duties

Additional duties as assigned

Qualification

Customer service experienceCommunication skillsCash management/POS experienceFirst Aid/CPR/AED certificationMS WordExcel proficiencyProblem solvingTime managementTeamworkSelf-motivation

Required

Proven customer service experience

Friendly, courteous phone demeanor

Excellent communication skills

Ability to multi-task efficiently & effectively

Work both independently and as a team

Ability to think through problems and come up with solutions

Ability to learn/operate a Point of Sale system

Must be proficient in MS Word and Excel programs and multi-task effectively with strong attention to detail

Self-motivation and the ability to work with minimal interference

Valid Driver's License

Must pass background check including criminal and financial

Must pass pre-employment physical and drug screen

Preferred

Cash management/POS experience helpful

Certified or willing to obtain certification in First Aid/CPR/AED

Company

Patriot Rail

Patriot Rail is one of North America's safest and most reliable rail and rail services solutions companies, helping to develop innovative solutions while creating optimal value for its customers, stakeholders, and employees in the communities it serves.

Founded in 2006