Foley ยท 4 days ago
Salesforce Service Cloud Admin
United States
Full-time
Remote
Senior Level
5+ years expFoley is a modern SaaS company focused on reimagining how safety-sensitive industries manage risk and compliance. They are seeking an experienced Salesforce Service Cloud Admin to enhance customer-facing operations by optimizing Salesforce solutions and collaborating with various teams to improve efficiency and data quality.
AutomotiveFinancial ServicesTransportation
Responsibilities
Design, develop, and administer Salesforce Service Cloud solutions that support customer support and operational workflows
Build and maintain automations using Flow, validation rules, approval processes, and (where appropriate) Apex
Configure objects, fields, page layouts, record types, permission sets, and profiles to support evolving business needs
Partner closely with Operations and Support teams to gather requirements and translate them into scalable Salesforce solutions
Improve case management, routing, SLAs, reporting, and dashboards to drive efficiency and visibility
Support ongoing process improvements by identifying opportunities to simplify workflows and reduce manual effort
Ensure data integrity across Salesforce through governance, validation, and best practices
Support integrations between Salesforce and other business systems (e.g., ticketing tools, billing systems, or internal platforms)
Assist with deployments, releases, and sandbox management
Stay current on Salesforce platform updates and Service Cloud features, proactively recommending enhancements
Leverage automation, AI-powered Salesforce features, and tooling to improve team productivity and system scalability
Contribute to documentation, standards, and best practices for Salesforce development and administration
Qualification
Required
5+ years of experience administering and developing on the Salesforce platform in a B2B SaaS environment
Deep hands-on experience with Salesforce Service Cloud, including case management and automation
Strong experience with Salesforce Flow; Apex experience preferred
Proven ability to support and partner with Operations or Support teams in a fast-paced environment
Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions
Preferred
Salesforce certifications (Administrator, Service Cloud Consultant, Platform App Builder, or Developer)
Experience supporting integrations using APIs or middleware tools
Familiarity with reporting tools, data modeling, and performance optimization
Experience leveraging AI or automation tools to improve operational workflows
Benefits
Medical
Dental
Vision coverage
A 401(k) with company match
Paid time off and holidays
Wellness programs
An employee assistance program
Company
Foley
Foley is a transportation company providing financial services.
201-500 employees
H1B Sponsorship
Foley has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Growth StageLeadership Team
J
Joel Sitak
Chief Executive Officer
Laura Stapleton
Vice President of People
Recent News
2025-09-12
2025-09-04
Company data provided by crunchbase