Alorica · 1 month ago
Overnight Customer Service Representative – $1,000 New Hire Bonus!
Tucson, AZ
Full-time
Onsite
New Grad, Entry Level
$19/hr - $19/hr
0+ years expAlorica is the largest minority-owned CX provider, dedicated to delivering digital-first, people-centered experiences for respected brands. They are seeking an Overnight Customer Service Representative who will guide customers through their inquiries, provide effective solutions, and maintain accurate records while enhancing the overall customer experience.
Call CenterCustomer ServiceMarketingOutsourcingTechnical Support
Responsibilities
Guide customers through questions, concerns, or challenges they encounter while using the product or service
Listen actively to understand the root of the issue and provide clear, effective solutions
Record detailed call information for auditing, reporting, and follow-up purposes
Maintain and update customer records to ensure accurate and current information
Identify opportunities to introduce customers to new or enhanced services that meet their needs
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
Ongoing usage of phone and computer systems
Qualification
Required
Overnight availability required
High school diploma or GED
Must live within 25 miles from 1650 S. Research Loop Tucson, AZ
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and Courteous
Preferred
Financial experience is preferred
6 months of customer service or sales experience preferred
Benefits
Health, dental, and vision coverage with HSA options
Paid time off
Flexible pay options: daily or weekly pay
401(k) retirement plan
Leadership development programs that really grow your career
Open access courses through Alorica Academy
Paid training and tuition reimbursement
Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
Employee assistance program for personal and professional support
Additional voluntary benefits to meet your individual needs
Company
Alorica
Alorica is a BPO company that provides outsourcing customer experience services for all customer interactions.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$727.62MKey Investors
Cerberus Business Finance
2023-04-20Debt Financing· $725M
2009-08-13Series Unknown· $2.62M
Leadership Team
Max Schwendner
Co-Chief Executive Officer
Mike Clifton
Co-CEO
Recent News
2025-11-19
Company data provided by crunchbase