Pendo.io · 9 hours ago
Customer Success Engineer
United States
Full-time
Remote
Mid Level
$86K/yr - $107K/yr
3+ years expPendo.io is a fast-growing startup focused on improving society's experience with software. The Customer Success Engineer role is designed to actively prevent churn for sub-$100K customers by investigating technical issues and ensuring timely resolutions, while also providing best-practice guidance and collaborating with various teams.
AnalyticsArtificial Intelligence (AI)Enterprise SoftwareProduct DesignSaaS
Responsibilities
Deliver prompt, professional, and actionable responses to incoming customer questions
Complete short-term engagements to support a specific use case, solve a technical need and/or work through activities to de-risk accounts (e.g., 4-6 weeks)
Run targeted, proactive outreach campaigns focused on driving product adoption
Provide best-practice guidance that helps customers achieve their technical goals—delivering both practical enablement and outcome-oriented recommendations
Contribute to broader team initiatives designed to clear blockers and promote ongoing adoption across the sub $100K customer base
Stay current on Pendo's product and evolving industry trends
Collaborate closely with teams such as Support, Customer Success, and Sales to provide customers with a cohesive, end-to-end experience
Serve as a Technical Account Manager (TAM) for customers during trials, as needed
Use AI tools to increase efficiency and scale
Qualification
Required
3+ years experience in a customer-facing technical role (e.g., technical account management, support)
3+ years experience with foundational web technologies such as HTML, CSS, and JavaScript; familiar with mobile SDKs
Strong understanding of software development and API integrations
Strong communicator, capable of translating technical concepts into clear, accessible language for non-technical audiences
Analytical, detail-oriented, and naturally curious; driven by problem-solving and eager to learn new technologies and tools
Confident setting clear expectations and thoughtfully challenging assumptions when needed
Passionate about helping customers succeed and delivering excellent service
Organized and efficient; able to manage a high volume of requests and prioritize
Able to work independently to quickly address and solve complex technical problems
Preferred
Pendo Essentials certified
Pendo Admin certified
Familiarity with AI assistants, prompt engineering, or experience using generative AI tools in customer-facing or technical workflows
Experience in roles such as Technical Support, Technical Account Management, Technical Consulting, Product Management, or Solution Architecture
Hands-on experience using Pendo in a current or past role
Company
Pendo.io
The only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software.
501-1000 employees
H1B Sponsorship
Pendo.io has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
$579.41MKey Investors
JP MorganThoma BravoB Capital
2025-09-30Debt Financing· $100M
2024-08-13Series Unknown· $9.91M
2021-11-11Secondary Market· $110M
Leadership Team
Todd Olson
CEO and Founder
Jennifer G Kaelin
Chief Financial Officer
Recent News
2025-12-24
Morningstar.com
2025-12-17
Company data provided by crunchbase