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Rise Recovery · 3 weeks ago

Clinical Programs Manager

San Antonio, TX

Full-time

Onsite

Mid, Senior Level

2+ years exp

Rise Recovery is focused on providing substance use treatment and recovery services. The Clinical Program Manager is responsible for the administration and supervision of the IOP programming and screening and intake department, ensuring compliance with standards and facilitating service delivery.

CharityEducationNon Profit

Responsibilities

Manage day-to-day operations of the IOP program, including group schedules, intakes, discharges, and session coverage

Coordinate counselor assignments, peer involvement, and group facilitation to ensure seamless delivery of services

Monitor service delivery across in-person and telehealth platforms, resolving logistical or staffing gaps in real time

Support staff in managing caseloads and transitions between levels of care (e.g., inpatient, outpatient, or MAT)

Collaborate with administrative and clinical teams to maintain program readiness and responsiveness

Monitor documentation for intake assessments, treatment plans, progress notes, and discharge summaries

Conduct regular chart reviews to ensure Medicaid, HHSC, DSHS, and internal standards are met

Train and support staff in proper documentation practices and provide feedback to correct deficiencies

Partner with the Director of Clinical Services on internal audit preparation and corrective action plans

Maintain familiarity with all applicable regulations, Medicaid billing requirements, and HIPAA guidelines

Track attendance, engagement, and retention metrics for all IOP clients

Work with staff to address barriers to attendance and develop re-engagement strategies

Ensure outcome measures are tracked consistently used to guide service adjustments

Coordinate care planning and discharge processes to support smooth transitions and successful recovery outcomes

Collaborate with the QA or data teams to analyze trends and improve overall service effectiveness

Qualification

LPCLMSW licensureSUD treatment experienceProgram coordination experienceHHSC standardsMedicaid billing knowledgeElectronic health record systemsTrauma-informed care experienceJoint Commission standards familiarityBilingual in EnglishSpanishTime management skillsOrganizational skillsCommunication skills