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Global Refuge · 12 hours ago

Technical Business Analyst (Salesforce)

Baltimore, MD

Full-time

Onsite

Mid Level

4+ years exp

Global Refuge is a nonprofit organization dedicated to serving newcomers seeking safety and support. The Technical Business Analyst will guide the development and implementation of software solutions, ensuring alignment with business needs and effective project management.

Health CareHospitalNon Profit

Growth Opportunities

Responsibilities

Partner with program managers to understand current business needs, anticipating future needs, and identify potential technical solutions that properly balance costs, risks, and benefits within a strategic framework

Work with LIRS staff and vendor(s) to plan software development projects and gain stakeholder commitment to those plans

Partner with LIRS staff to ensure business requirements are clearly and thoroughly documented; partner with vendor to ensure conceptual and technical requirements are technically sound, responsive to business needs, and documented

Develop new network- and web-based applications, based on LIRS business requirements and agreed upon work plans. Coordinate issue resolution. Ensure that documentation of application technical and user specifications are updated as needed

Coordinate and provide oversight for comprehensive and orderly testing of software

Maintain existing LIRS applications, which include managing the bug-fix process and the addition of enhancements or new modules, administering and maintaining databases, querying and/or analyzing system data

Subject matter expert on custom built and off the shelf applications

Oversee appropriate level of communication to all interested parties regarding status of software development plans, including LIRS staff, LIRS subgrantee partners, government agencies, and any software development vendors

Coordinate the assessment of required process changes resulting from the new/changed software, the development and delivery of training on process changes and how to use the software, and the implementation of software, including any data migration required

Monitor impact of system once implemented to determine if the benefits of the system have been realized; if not, identify the reason why and the corrective action to be taken, with related costs. Track suggestions for enhancements and determine in partnership with program managers if/when to group those changes as a new release of the software

Develop/test, implement, and maintain certain approved software without the use of external vendors

Design, build, modify and deploy customized reports from databases or other data sources, including extracting and collecting data according to client needs

Manipulate and analyze data

Create data visualizations

Other duties as requested

Qualification

SalesforceSoftware Development LifecycleData AnalysisTechnical AptitudeSubject Matter ExpertProficient in Office SoftwareEffective CommunicationAttention to DetailOrganizational SkillsNegotiation Skills

Required

Bachelor's Degree from an accredited college or university with a degree in Information Technology or another relevant field, OR 4 years' experience in relevant field

Technical aptitude to support multiple applications

Experience in being a subject matter expert

Ability to communicate effectively in writing and speaking to both non-technical users and technical developers

Ability to influence others and negotiate effectively. Demonstrated ability to develop consensus, support others for their success, and work with people of varied backgrounds

Attention to detail; excellent organizational skills; commitment to transparent, timely and detailed documentation

Proficient in using Word, Excel, Access, e-mail and Web browser software