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BILL · 3 weeks ago

Senior Workforce Analyst

San Jose, CA

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $125K/yr

5+ years exp

BILL is a rapidly growing fintech company focused on empowering businesses through innovative financial tools. As a Senior Workforce Analyst, you will leverage data-driven insights to optimize workforce planning and drive efficiency, ensuring exceptional service delivery to customers.

AppsBillingFinancial ServicesFinTechSaaS

No H1B

Responsibilities

Analyze workforce data to identify trends, forecast staffing needs, and recommend actionable solutions to optimize resource allocation

Develop and maintain workforce models, dashboards, and reports to support operational and strategic decision-making

Drive strong operational rigor across multiple outsourced (BPO) partners and sites

Partner with cross-functional teams to understand business drivers and translate them into effective workforce strategies

Monitor key performance indicators and service level metrics, proactively identifying risks and opportunities for improvement

Present findings and recommendations to stakeholders, tailoring communication to both technical and non-technical audiences

Support the implementation of new processes, tools, or technologies that enhance workforce management capabilities

Contribute to continuous improvement initiatives by identifying and driving process enhancements within the CXO organization

Qualification

Workforce managementData analysisWFM applicationsCapacity planningProblem-solvingCommunication skillsCollaboration

Required

5+ years of experience in workforce management, including workforce analytics and mid to long term capacity planning, or a related field within a fast-paced environment

Proficiency with WFM applications (Calabrio) and data analysis tools (e.g., Excel, Tableau) and the ability to interpret complex data sets

Strong problem-solving skills and the ability to anticipate challenges and develop contingency plans

Excellent communication skills, with the ability to present insights clearly and influence stakeholders at multiple levels

A collaborative mindset and a passion for driving operational excellence through data-driven decision-making