CIMON · 4 weeks ago
Technical Solutions Engineer
DFW Metroplex
Full-time
Onsite
Mid LevelCIMON is a global industrial automation manufacturer that designs and develops its own hardware and software products. The Technical Solutions Engineer role focuses on helping customers design, implement, and operate industrial automation systems using CIMON products, requiring collaboration with engineers and direct customer engagement.
Customer ServiceHardwareIndustrial AutomationInternet of ThingsSoftware
Responsibilities
Develop deep, hands-on knowledge of CIMON’s product portfolio, including HMIs, PLCs, SCADA software, and industrial computing platforms
Stay current with firmware updates, software releases, and hardware revisions
Learn through direct work with customer systems, internal testing, and collaboration with engineering teams
Document technical findings and best practices to improve internal knowledge and support quality
Work directly with customers to understand how CIMON products are used in real machines, processes, and facilities
Design, configure, and troubleshoot complete PLC, HMI, and SCADA solutions
Debug communication, integration, and performance issues in real deployments
Build demo projects, reference applications, or proof-of-concept configurations to validate solutions
Own technical cases from initial investigation through resolution, guiding customers through complex challenges
Diagnose and troubleshoot issues across CIMON’s ecosystem, including HMI, PLC, SCADA, and Industrial PC
Reproduce customer issues in lab or test environments to verify behavior and root causes
Differentiate between configuration issues, system design limitations, software defects, and hardware failures
Support customers through the RMA process when hardware issues are identified
Perform root-cause analysis on recurring issues and contribute to long-term improvements
Gather field feedback from real customer applications
Analyze recurring requests and identify meaningful feature enhancements
Document customer use cases, technical constraints, and desired outcomes clearly
Submit structured feedback to product and development teams to influence product direction
Collaborate with CIMON’s global engineering teams, including headquarters in Korea, on escalated technical issues and product behavior
Communicate clearly across time zones and cultures using precise technical language
Translate complex engineering concepts into understandable explanations for customers and internal teams
Participate in cross-functional discussions related to product updates, releases, and support strategy
Create technical content based on real-world experience, including demo projects showcasing real applications, technical videos or walkthroughs, tutorials, application notes, and webinars
Help shape how CIMON explains and presents its technology to customers and partners
Support live demonstrations and technical discussions at trade shows and customer sites
Engage directly with engineers and integrators building real systems
Showcase real applications and explain system design decisions
Qualification
Required
Bachelor's degree in Engineering or a closely related technical field - Electrical Engineering, Computer Engineering, Mechatronics, Industrial Engineering, or similar
Strong engineering fundamentals and structured problem-solving skills
Comfort working with hardware, software, and industrial networking concepts
Ability to read and understand technical documentation, diagrams, and specifications
Strong written and verbal communication skills
Ability to manage multiple technical issues while maintaining ownership
Preferred
Experience with industrial automation systems, PLCs, HMIs, or SCADA platforms
Familiarity with industrial communication protocols and networking
Experience in manufacturing, OEM, or engineering-driven environments
Customer-facing technical or applications engineering experience
Benefits
Competitive compensation based on experience
Long-term career opportunity in a global technology manufacturing company
Company
CIMON
Cimon is an industrial IOT solutions provider.
Founded in 1999
51-200 employees
H1B Sponsorship
CIMON has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase