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GE HealthCare · 2 weeks ago

Director, Technical Professional Services

United States

Full-time

Remote

Lead/Staff, Director/Executive

$134K/yr - $202K/yr

5+ years exp

GE HealthCare is a leading global medical technology and digital solutions innovator. They are seeking a Director of Technical Professional Services to lead a team of specialists in delivering enterprise imaging solutions, ensuring customer satisfaction from pre-sales to implementation.

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Growth Opportunities

No H1B

U.S. Citizen Only

Hiring Manager

Claren Harris, MBA

Responsibilities

Become a trusted advisor to customers

Create, maintain and assume accountability for a culture of high customer service and satisfaction

Provide strategic leadership to team, foster professional growth, drive high standard for performance and development

Engage with customers to ensure project success through the pre-sales to implementation lifecycle

Manage resource allocation, scheduling and project delivery oversight, meeting or exceeding KPIs

Collaborate effectively with cross-functional teams across the business to ensure organizational training and readiness, refine deployment strategies, promote knowledge sharing and best practices

Apply lean methodologies to enhance operational productivity and drive continuous improvement

Weekly, monthly and quarterly reporting on regional services operations

Deliver engaging, informative and well-organized presentations, as needed, to internal and external stakeholders

Qualification

Healthcare ITCloud solution implementationsTechnical professional servicesEnterprise software engagementsFinancialOperational metricsLeadership abilitiesCommunication skillsProblem solvingAttention to detail

Required

Bachelor or Master's degree in computer sciences, healthcare systems, IT, business or equivalent

Minimum of 5 years of relevant experience in healthcare IT, with a proven track record leading technical professional services teams delivering enterprise engagements from inception through completion, preferably in radiology and/or cardiology software

At least 3 years of experience leading cloud solution implementations in healthcare

Track record of building and leading high-performing, multi-cultural, global delivery teams

Customer facing experience from requirements analysis through technical solution design, planning and successful execution of healthcare imaging systems

Experience understanding, tracking, reporting and managing key financial and operational metrics for enterprise software professional services engagements

Planning, prioritizing, reporting, problem solving and analytical capabilities

Excellent verbal and written communication skills, executive-level presentation experience

Strong interpersonal and leadership abilities

Attention to detail and a concern for quality

Benefits

Medical

Dental

Vision

Paid time off

A 401(k) plan with employee and company contribution opportunities

Life

Disability

Accident insurance

Tuition reimbursement

Company

GE HealthCare

Glassdoor4.2

GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.

Founded in 1892

Chicago, Illinois, USA

10001+ employees