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ABB · 6 hours ago

Associate Demand Field Service Technician Trainee

Baton Rouge, LA

Full-time

Hybrid

Entry Level

1+ years exp

ABB is a global market leader helping industries to progress towards a leaner and cleaner future. The Associate Demand Field Service Technician Trainee will be responsible for performing service in accordance with ABB standards while acting as the technical point of contact for customers, ensuring quality service and effective communication with stakeholders.

AutomotiveEnergyEnergy ManagementIndustrial AutomationRobotics

No H1B

Responsibilities

Provide site service to ensure safe and efficient plant operation utilizing the ABB Symphony+ or 800xA Distributed Control System

All periodic, routine, preventive maintenance and shutdown support will be handled by you as part of your role (ABB Technical and Advanced Services will provide additional support where applicable at your direction)

Troubleshoot low complexity tasks associated with the distributed control system hardware, software issues, and manage technical support requests on the customers behalf to optimize system performance

Maintain customer database by logging each call and the support provided

Suggest ABB solutions to enhance system performance and expand scope of value-add service to the existing contract

Effectively communicate with all site stakeholders to ensure all contracted services meet or exceed expectations

Respond to customer questions, issues, and inquiries with accuracy and timeliness. Maintain a “follow-up” system with customers to ensure the technical advice provided was effective

Support projects for hardware and software upgrades, system modifications and additions, both on-line and off-line

Qualification

ABB Symphony+800xA Distributed Control SystemTechnical SupportPreventive MaintenanceProfessional AttitudeFluent EnglishEffective CommunicationProblem SolvingTeamworkCustomer Focus