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EvenUp · 4 days ago

Strategic Account Director

Austin, TX

Full-time

Onsite

Lead/Staff, Director/Executive

$250K/yr - $250K/yr

5+ years exp

EvenUp is on a mission to close the justice gap using technology and AI, empowering personal injury lawyers and victims. They are seeking a Strategic Account Director to partner with high-touch enterprise accounts, driving growth and retention while ensuring personalized support and strategic guidance.

Artificial Intelligence (AI)LegalLegal TechMachine LearningSoftware

Responsibilities

Drive Growth & Retention: Prospect, develop, and close upsell and cross-sell opportunities and contract renewals

Strategic Account Planning: Partner with EvenUp product and executive teams to develop and execute long-term success plans aligned with customer objectives and business outcomes

Own High-Value Accounts: Lead a portfolio of 5-10 key accounts, ensuring they receive personalized, high-touch support and strategic guidance

On-site Client Engagement: Be present with clients at least once a week—build trust, understand evolving goals, and ensure alignment

Outcome-Focused Advocacy: Advocate for customer needs internally, providing insights to Product, Finance, and Engineering to improve offerings and align on goals

Qualification

Strategic Customer SuccessKey Account ManagementB2B SaaS ExperienceCross-Functional CommunicationConsultative ApproachHands-On & AutonomousCollaborative & Internal Influence

Required

5+ years in Strategic Customer Success or Key Account Management, preferably in high-growth B2B SaaS startups

Proven track record managing a few large, complex accounts with $1M+ in ARR or equivalent scope

Skilled at working with every level of the business: executive stakeholders, operations leaders, contributors to understand their goals and deliver outcomes

Comfortable navigating ambiguity and taking ownership—without needing constant direction

Excellent cross-functional communication—ensuring customer feedback is woven into product and service enhancements

Comfortable engaging with regular in-person meetings, drop-ins, trainings within a two hour drive