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Archdiocese of Detroit · 3 weeks ago

Service Operations Coordinator

Detroit, MI

Full-time

Onsite

New Grad, Entry Level

The Archdiocese of Detroit is seeking a Service Operations Coordinator who will serve as the primary point of contact for all visitors, callers, and digital inquiries at the chancery. This role focuses on delivering exceptional service through efficient triage of inbound queries and effective management of multi-channel communication.

InternetOffice AdministrationReligion

Responsibilities

Manage inbound and outbound calls, emails, and web chats using CRM and ticketing systems

Intake, log, and triage all requests, ensuring accurate documentation and timely resolution

Monitor departmental service compliance dashboards and follow-up with teams to ensure issues are being addressed

Maintain a clean, organized, and welcoming reception area

Uphold strict confidentiality and demonstrate respect for all individuals and the mission of the chancery

Qualification

CRM/ticketing systemsService desk best practicesOrganizational abilitiesMicrosoft Office SuiteMultitasking abilitiesSound judgmentProfessional appearanceCatholic faithCommunication skillsTeam collaboration

Required

Proficiency in CRM/ticketing systems (e.g. Jira), Microsoft Office Suite, and knowledgebase systems

Strong oral and written communication skills, with the ability to explain concepts and processes clearly

Excellent organizational and multitasking abilities in a high-volume, fast-paced environment

Sound judgment and ability to triage and prioritize requests

Experience with service desk best practices, including queue management, SLA adherence, and first contact resolution

Ability to work independently and as part of a cross-functional team

Professional appearance and conduct

High school diploma or equivalent required

Must agree, upon acceptance of an offer of employment, not to engage in, nor endorse, any actions or beliefs contrary to the teaching and standards of the Roman Catholic faith and morality

Must demonstrate understanding, respect, and support for Catholic Church teaching, mission, and values

Must maintain strict confidentiality regarding any chancery information