UHA Health Insurance · 4 weeks ago
Employer Services Support Representative
Honolulu, HI, US
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrUHA Health Insurance is seeking an Employer Services Support Representative to assist with administrative, enrollment, and billing functions within their Employer Services Department. This role focuses on ensuring accuracy and organization in daily processes while supporting the team in completing essential tasks.
Financial ServicesHealth CareMedical
Responsibilities
Assist with processing returned mail accurately
Maintain organized and accurate electronic filing of group documents
Assist with preparation, collation, and distribution of renewal and new group packets in both electronic and physical formats
Assist with processing member transactions limited to enrollments, demographic updates, and terminations and review electronic files to verify transaction details
Handle incoming documentation by scanning, filing, and routing mail, eFax, and other documents promptly
Maintain accurate member status reports by promptly recording updates related to newborns and deceased members
Generate daily reports and distribute to designated representatives for correction and follow-up
Assist with processing incoming payments and perform daily bank visits for payment collection and deposits, ensuring accuracy and timeliness
Maintain records of cash receipts, debit/credit memos, and supporting documentation by accurately scanning and filing
Assist the Collections Specialist during reporting periods by:
Organizing collections-related emails and flagging items for review
Preparing standard follow-up templates or letters for overdue accounts for review before sending
Logging customer responses and payment commitments in SalesForce
Compiling documentation for accounts referred to collections or legal action
Provide backup phone coverage by answering calls and promptly routing messages when primary staff are unavailable
Perform other related duties as required by the Employer Services Manager
Qualification
Required
High school diploma or equivalent
Proficient in Microsoft Office applications and comfortable learning new systems
Strong attention to detail and accuracy in handling data and documents
Effective organization and time management skills to handle multiple priorities
Excellent verbal, written, and interpersonal communication skills
Preferred
Associate degree
Experience with SalesForce
Benefits
Competitive compensation & excellent benefits offered
Company
UHA Health Insurance
UHA Health Insurance is an insurance company specializing in medical, drug, and vision insurance plans.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
H
Howard Lee
President and CEO
D
Darren Nakao
Executive Vice President, Chief Financial Officer
Recent News
Seattle TechFlash
2025-06-28
Business Journals
2022-03-22
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