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Deluxe · 1 day ago

VP, Chief Revenue Officer - DMS

Fort Worth, TX

Full-time

Onsite

Senior Level, Lead/Staff

12+ years exp

Deluxe is a leading company in merchant services, and they are seeking a Chief Revenue Officer to drive all revenue-generating functions. The CRO will be responsible for developing and executing strategies to accelerate growth and optimize the customer lifecycle while leading cross-functional teams in sales, marketing, and customer success.

Email MarketingFinancial ServicesInformation TechnologyPaymentsSEOSmall and Medium BusinessesWeb Hosting

H1B Sponsor Likely

Responsibilities

Design, articulate, and implement a comprehensive revenue strategy that aligns with the company’s short- and long-term objectives

Set clear and ambitious revenue targets, KPIs, and performance metrics in collaboration with the executive team

Routinely analyze market trends, competitor activities, and emerging technologies strategy pivots and maintain a competitive edge

Lead and unify the sales, marketing, business development, and customer success teams under a common vision

Foster alignment among departments through effective communication, joint planning, and collaborative execution

Act as a bridge between product, technology, and revenue teams to ensure market-fit and commercial success

Oversee national sales teams, direct sales operations, and provide hands-on leadership for high-value accounts

Develop robust sales processes and methodologies, including pipeline management, forecasting, and territory planning

Coach, mentor, and build a high-performance sales culture that attracts, retains, and motivates top talent

Partner with marketing leadership to drive customer acquisition through innovative, data-driven marketing campaigns tailored for merchants of all sizes and relevant verticals

Implement brand positioning strategies to enhance market presence and brand equity

Ensure marketing initiatives are aligned with sales and partnership goals for maximum impact

Identify, negotiate, and close strategic partnerships with financial institutions, technology providers, and channel partners to expand market reach

Build and nurture relationships with key clients, resellers, and other stakeholders to strengthen the company’s ecosystem

Evaluate new business opportunities, mergers, acquisitions, and alliances to support revenue growth

Champion a customer-centric culture focused on delivering exceptional service to merchants

Develop and embrace programs to maximize customer satisfaction, retention and cross-sell opportunities across the client base

Monitor customer feedback, anticipate needs, and proactively address issues to reduce churn

Oversee pricing models, discounting strategies, and revenue forecasting to ensure profitability

Collaborate with finance and operations to set budgets, control spend and optimize cost-to-revenue ratios

Regularly report on revenue performance to the executive team, providing insights and recommendations for continuous improvement

Ensure all revenue practices comply with regulatory standards and industry guidelines

Proactively identify and mitigate risks associated with merchant services, fraud, and financial exposure

Maintain the highest ethical standards and promote a culture of integrity across all revenue functions

Represent the company at key industry events, conferences, and forums

Stay abreast of trends in payments, fintech, e-commerce, and merchant services, translating insights into actionable business strategies

Contribute to thought leadership through published articles, webinars, and public speaking engagements

Qualification

Revenue strategy developmentSales leadershipPartnership developmentFinancial managementCRM technologiesStrategic planningAnalytical skillsInspirational leadershipCustomer journey understandingNegotiation skillsCommunication skills

Required

Bachelor's degree in Business, Finance, Marketing, or a related field

Minimum 12 years of progressive experience in sales, marketing, and business development roles, with at least 5 years in a senior leadership capacity

Deep familiarity with merchant services, payments processing, point-of-sale systems, and financial technology

Proven track record of scaling revenue in high-growth, complex business environments

Exceptional strategic planning and analytical skills

Inspirational leadership with the ability to lead and motivate cross-functional teams

Strong negotiation, influencing, and relationship-building skills

Clear understanding of CRM and sales enablement technologies (e.g., Salesforce, HubSpot)

Adaptability to changing market conditions and emerging technologies

Excellent communication and presentation skills

Deep understanding of the merchant customer journey, from acquisition to retention

Results-driven, entrepreneurial mindset

High integrity and ethical standards

Collaborative, inclusive, and transparent leadership style

Strong work ethic and resilience under pressure

Preferred

Master's or MBA

Benefits

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption and Surrogacy Assistance

Tuition Reimbursement

Company

Deluxe

Glassdoor3.1

Deluxe is a finacial services company that provides financial institutions deepen customer relationships through technology solutions.

Founded in 1915

Minneapolis, Minnesota, USA

5001-10000 employees

http://www.deluxe.com

H1B Sponsorship

Deluxe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (16)

2024 (22)

2023 (19)

2022 (9)

2021 (13)

2020 (14)