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Navitus Health Solutions · 11 hours ago

Engineer, IT Support

Madison, WI

Full-time

Onsite

Senior Level

$53K/yr - $63K/yr

5+ years exp

Navitus Health Solutions is a company focused on making medications more affordable through innovative pharmacy benefit management. They are seeking an Engineer, IT Support to provide technical assistance and support for IT systems, ensuring alignment with customer-focused objectives and the IT Vision.

Health CareInformation Technology

H1B Sponsor Likely

Responsibilities

Provide elevated technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond timely to queries in person, over the phone, and in email from customers seeking technical help. Record user interactions in Service Desk application

Ask questions to determine the nature of the problem and run diagnostic programs to resolve problems

Follow up with customers to ensure issue has been resolved. Escalate appropriately to other support teams, as needed

Keen attention to detail and maintaining accurate inventory system

Adept at reading, writing, and interpreting technical documentation and procedure manuals

Strong ability to drive technical requirements and project plans to completion

Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users, third party vendors, and peers

Assist in the planning of upgrades/releases of data center and IT systems and software to limit user impact

Some travel may be required

Provide after-hours support through a rotating on-call schedule

Other duties as assigned

Qualification

IT support experienceInfrastructure knowledgeHardware installationSoftware installationMicrosoft OfficeWindows ServerActive DirectorySystem Center Configuration ManagerCustomer interactionCompliance knowledgeTechnical documentation

Required

Associates degree or university diploma in the field of computer science

Minimum five+ years of IT work experience

Work experience to include extensive hands-on hardware or software installation and support

Experience in multiple areas of Infrastructure

Knowledge of Infrastructure support, such as Microsoft Office, Windows, Server, Active Directory Users and Computers, and System Center Configuration Manager

Knowledge of applicable data privacy practices and laws including, SAS70, HIPPA, and URAC would be a plus

Participate in, adhere to, and support compliance program objectives

The ability to consistently interact cooperatively and respectfully with other employees

Benefits

Top of the industry benefits for Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match of up to 5% - No vesting requirement

Adoption Assistance Program

Flexible Spending Account

Educational Assistance Plan and Professional Membership assistance

Referral Bonus Program – up to $750!

Company

Navitus Health Solutions

Navitus Health Solutions LLC is a full service, URAC-accredited pharmacy benefit management company.

Founded in 2003

Appleton, Wisconsin, USA

1001-5000 employees

https://www.navitus.com/

H1B Sponsorship

Navitus Health Solutions has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (1)