WECO, A Duravant Company · 3 weeks ago
Field Service Technician
Holland, MI
Full-time
Hybrid
New Grad, Entry LevelWECO, A Duravant Company, is a leader in optical color and sorting technology with over 30 years of experience. The Field Service Technician will travel to customer sites to perform installation, maintenance, and repair services while ensuring customer satisfaction and effective communication with the service team.
AgricultureIndustrial AutomationManufacturing
Responsibilities
Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services
Conduct training with customer’s personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
Perform quality control tests on repaired equipment, as needed
Achieve service delivery goals including response time, first time fix and customer satisfaction rates
Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
Provide technical support to customers via phone and email, including off-hour and weekend emergency technical support on a scheduled rotation
Responsible for timely and accurate documentation of all service activities
Provide equipment reliability feedback to quality engineering and collaborate on improvements
Attend training classes and technician meetings as required
Comply to industry, company and customer safe working practices
Qualification
Required
High School Diploma or equivalent required
Strong mechanical and electrical background required
Must be at least 21 years of age, have a valid driver's license, a good driving record and ability to obtain a passport
Experience and ability to travel extensively, up to 75% during season, including overnights as necessary and some weekends throughout the week away from home
Travel for a minimum of 1 week/ 4 week maximum
Preferred
EE, EET, EECS or Industrial Electronics degree is a plus
Benefits
Medical, Dental, and Vision coverage
Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA), when allowed by tax law
Paid life insurance and disability insurance, with options to purchase additional coverage
Paid Maternity Leave
Optional coverages: Long-term Care, Accident Insurance, and Critical Illness Insurance
401(k) plan with company match
Educational Assistance reimbursement
Accrued Paid Time Off (PTO)
10 paid holidays annually
Company
WECO, A Duravant Company
WECO (Woodside Electronics Corporation), based in Woodland California, has been designing, manufacturing, and servicing electronic optical sorters for over thirty years and has thousands of units deployed in over 22 countries worldwide.
Founded in 1982
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-03-26Acquired
Recent News
Company data provided by crunchbase