Samsung SDS America · 1 month ago
Logistics Innovation 4PL Operation Director (EM7130)
Plano, Texas, United States
Full-time
Onsite
Director/ExecutiveSamsung SDS America is a leader in the global logistics market, utilizing innovative IT technology to enhance supply chain solutions. The Logistics Innovation 4PL Operation Director will oversee the entire supply chain, coordinating multiple logistics partners and managing performance, optimization, and strategic planning to improve efficiency and service levels.
Information Technology & Services
Responsibilities
This Logistics 4PL Innovation Operation Director is responsible for overseeing the entire supply chain by coordinating multiple logistics partners, including 3PLs, carriers, warehouses, and technology providers. They manage end-to-end visibility, performance, optimization, and strategic planning to improve cost efficiency, service levels, and supply chain agility. Additionally, 4PLs act as a single point of contact and continuously analyze operations to implement improvements and resolve issues across the logistics network
Develop overall logistics and supply chain strategies aligned with customer business goals
Optimize logistics network design (routes, modes, warehouses, vendor selection, etc.)
Evaluate total logistics cost-to-serve and create continuous improvement plans
Operate a single command center providing visibility across air, ocean, trucking, warehousing, and last-mile logistics
Monitor real-time shipment tracking, exceptions, and performance across all partners
Provide unified reporting and business intelligence dashboards
Select, manage, and evaluate 3PL partners, carriers, brokers, and other logistics vendors
Ensure service-level agreement (SLA) compliance on cost, delivery performance, accuracy, and other KPIs
Provide vendor scorecards and lead quarterly business reviews
Coordinate logistics activities across procurement, transportation, warehousing, and delivery
Ensure smooth handovers between carriers, warehouses, customs agents, and final delivery providers
Maintain a single source of truth for shipment and inventory data
Control total logistics budgets and provide financial transparency
Identify cost-saving initiatives such as consolidation, rate optimization, detention reduction, or vendor re-bidding
Audit invoices, freight bills, and vendor charges
Implement and manage advanced platforms (In-house Cello System, TMS, WMS, ERPs, visibility tools)
Integrate data from multiple logistics partners for end-to-end visibility
Automate reporting, alerts, KPI dashboards, and planning tools
Define and monitor KPIs across the entire supply chain (lead time, on-time delivery, service failures, detention, damage, etc.)
Provide regular reporting to leadership and clients
Identify trends and root causes of operational gaps
Lead projects to improve speed, cost, and quality
Recommend process automation, warehouse optimization, IoT tracking, AI forecasting, robotic improvement, etc
Benchmark industry standards and best practices
Anticipate logistics disruptions (port congestion, customs delays, weather, carrier issues)
Manage recovery plans and provide fast alternatives (rerouting, mode change, expediting)
Communicate risk proactively to customers and leadership
Act as the single point of contact for all logistics issues and strategic discussions
Align operations with client business needs and growth plans
Support strategic planning such as seasonal volumes, new FC openings, and major initiatives
Qualification
Required
Overseeing the entire supply chain by coordinating multiple logistics partners, including 3PLs, carriers, warehouses, and technology providers
Managing end-to-end visibility, performance, optimization, and strategic planning to improve cost efficiency, service levels, and supply chain agility
Developing overall logistics and supply chain strategies aligned with customer business goals
Optimizing logistics network design (routes, modes, warehouses, vendor selection, etc.)
Evaluating total logistics cost-to-serve and creating continuous improvement plans
Operating a single command center providing visibility across air, ocean, trucking, warehousing, and last-mile logistics
Monitoring real-time shipment tracking, exceptions, and performance across all partners
Providing unified reporting and business intelligence dashboards
Selecting, managing, and evaluating 3PL partners, carriers, brokers, and other logistics vendors
Ensuring service-level agreement (SLA) compliance on cost, delivery performance, accuracy, and other KPIs
Providing vendor scorecards and leading quarterly business reviews
Coordinating logistics activities across procurement, transportation, warehousing, and delivery
Ensuring smooth handovers between carriers, warehouses, customs agents, and final delivery providers
Maintaining a single source of truth for shipment and inventory data
Controlling total logistics budgets and providing financial transparency
Identifying cost-saving initiatives such as consolidation, rate optimization, detention reduction, or vendor re-bidding
Auditing invoices, freight bills, and vendor charges
Implementing and managing advanced platforms (In-house Cello System, TMS, WMS, ERPs, visibility tools)
Integrating data from multiple logistics partners for end-to-end visibility
Automating reporting, alerts, KPI dashboards, and planning tools
Defining and monitoring KPIs across the entire supply chain (lead time, on-time delivery, service failures, detention, damage, etc.)
Providing regular reporting to leadership and clients
Identifying trends and root causes of operational gaps
Leading projects to improve speed, cost, and quality
Recommending process automation, warehouse optimization, IoT tracking, AI forecasting, robotic improvement, etc
Benchmarking industry standards and best practices
Anticipating logistics disruptions (port congestion, customs delays, weather, carrier issues)
Managing recovery plans and providing fast alternatives (rerouting, mode change, expediting)
Communicating risk proactively to customers and leadership
Acting as the single point of contact for all logistics issues and strategic discussions
Aligning operations with client business needs and growth plans
Supporting strategic planning such as seasonal volumes, new FC openings, and major initiatives
Company
Samsung SDS America
Samsung SDS America (SDSA) is the U.S. subsidiary of Samsung SDS, a global leader in cloud and digital transformation.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Daniel H.
Manager Strategic Partnership Digital Health
Hea Mi Woo
Executive Assistant to CEO
Company data provided by crunchbase