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Coastal Payroll · 3 weeks ago

Senior Client Support Specialist

San Diego, CA, United States, 92123

Full-time

Onsite

Senior Level

Coastal Payroll is a leading provider of human capital management services headquartered in Southern California. They are seeking a dedicated and enthusiastic Senior Client Support Specialist to deliver exceptional customer service and ensure seamless payroll processing for clients, acting as the primary liaison for a designated portfolio of clients.

FinanceFinancial ServicesHuman Resources

Culture & Values

Responsibilities

Client Management: Oversee and manage a designated portfolio of Coastal largest and most complex clients, ensuring accurate and timely payroll processing in accordance with daily deadlines

Training and Support: Assist clients with the training and ongoing use of our web-based human capital management products, empowering them to maximize the system's capabilities

Payroll Analysis: Help clients analyze payroll reports and develop customized reporting tools to meet business needs

Customer Service: Handle a high volume of incoming calls and support cases, delivering top-notch customer service with every interaction

Professional Development: Work directly under company management to deepen your payroll knowledge and become an expert in the field

Qualification

Payroll knowledgeHuman resources functionsMicrosoft Office proficiencyRegulatory knowledgeAnalytical skillsMultitasking abilityCommunication skillsOrganizational skills