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SSA Group · 2 weeks ago

Director of Retail Operations

Nashville Zoo at Grassmere, 3777 Nolensville Road, Nashville, Tennessee, United States of America

Full-time

Onsite

Lead/Staff, Director/Executive

$75K/yr - $80K/yr

5+ years exp

SSA Group, located at Nashville Zoo, is seeking a talented Director of Retail Operations to join their team. The role involves overseeing all retail operations, coaching department managers, and ensuring compliance with company policies and health regulations to enhance guest experiences and drive revenue.

HospitalityRetailTicketing

Responsibilities

Coach, supervise, direct all department managers so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis

Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc

Work with Buyer to track, maintain and budget inventory and Cost of Goods (COG) as necessary

Work closely with General Manager regarding client relationship, maintain professional communication and display support when necessary to client

Oversees all retail operations onsite, responsible for coaching and documentation of management and operations

Remains knowledgeable of and manages in accordance with all applicable local, state and federal laws

Maintain a clean, safe and organized work environment

Uphold and demonstrate a complete understanding of company policies and procedures

Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc; in management of Department Managers

Set precedent to achieve Sales, Per Cap & Controllable Budget

Minimize controllable costs associated with the operation. Continually strategize with GM on revenue avenues, areas of opportunity

Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Engage with Department Managers on ensuring EXTRA Guest Service at all levels of team

Oversee, support and assist in driving operational systems, processes and policies in support of organization’s mission, business needs, client & SSA expectations

Ensure the unit is compliant with company policies and standards; Ensure compliance with all health and safety regulations, laws, and policies

Determine appropriate level of operation on daily basis based on weather, events, client needs, etc

Develop new and innovative operational items in all departments

Audit Worker Compensation Compliance

Promote an inclusive & supportive approach at the Unit

Assure editorial role on all unit publications (newsletters, calendars, memos, etc.)

Ensures unit strives to be an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary

Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back

Perform other tasks as deemed necessary

Qualification

Operations managementRetail backgroundFinancial managementLeadership skillsProblem solvingCommunication skillsTeam buildingAnalytical skillsPlanning skillsCustomer serviceSustainability knowledgeCommunity engagementBasic computer skillsFlexibility

Required

Strong interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel

Proven leadership skills with an understanding of the importance of team building/development, while fostering partnerships

Exceptional problem solving/decision making skills that is combined with the ability to be organized

Demonstrates financial management, merchandising, analytical, planning and leadership skills

Demonstrates the ability to remain flexible in a fast-paced environment

Computer knowledge and skill level for basic office functions

Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above

Ability to work varied hours/days, including nights, weekends and holidays, as needed

Five years of operations management, with strong Retail background

All education backgrounds accepted

Must be 18 or older

Benefits

Vacation or TAFW (time away from work) Plan – we want our team to take time as they need, so don’t accrue hours but rather give you freedom to schedule within scope of the business and your needs

Medical, Dental, Vision, Life Insurance; employee premiums applicable

Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave

Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on birthing event

(4) Week fully paid Parental leave following birth, adoption or foster event, can be coupled with Birthing Parent Plan to extend above timeline

401k program, eligible for enrollment after (1) year of employment during January or June open enrollment periods, company is not matching at this time

$75 monthly cell phone stipend