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ASRC Federal · 2 weeks ago

Field/Technical Support Specialist

Egg Harbor, NJ

Full-time

Onsite

Entry, Mid Level

2+ years exp

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. They are seeking a Mid-level Field/Technical Support Specialist to provide technical support for the NAS Monitoring Team as part of the Remote Monitoring and Logging System that supports the FAA.

ConsultingGovernmentInformation TechnologyLogisticsProfessional ServicesSpace TravelStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Provide 2nd Level Engineering support for RMLS:

Troubleshoot, debug, maintain and improve existing software using the back-end and front-end technologies listed above

Attend system design reviews, technical interchange meeting, and any other meetings as requested to support program and team

Utilize JIRA ticketing system

Develop and maintain test processes and procedures

Work in an agile team environment

Qualification

Data analysisTroubleshootingTechnical documentationCamtasiaJiraConfluenceEffective communicationProblem solvingTeam collaboration

Required

Be a US Citizen, have a US Green Card, or a Non-immigrant Work Authorization (VISA)

Has resided in the US for three (3) consecutive years

High School Diploma or GED with six (6) years of related work experience

Associate's degree in Computer Science or Math, or in another technical field with a minimum of fifteen (15) semester hours in a combination of mathematics, statistics, and computer science and four (4) years of related work experience

Bachelor of Science in Computer Science or Math, or a Bachelor's degree in another technical field with a minimum of thirty (30) semester hours in a combination of mathematics, statistics, and computer science and two (2) years of related work experience in a computer science or math field

Master's Degree in any field of study with a minimum thirty (30) semester hours of either undergrad or grad study in a combination of mathematics, statistics, and computer science

Knowledge/experience in Creation of 'How-To' studio videos (i.e., Camtasia)

Knowledge/experience in Interpretation and analyzing complex information system data to develop technical documents, system diagrams, and videos

Knowledge/experience in Identifying time sensitive issues, resolutions, and possible escalation in high pressure situations

Ability to Work independently, as well as a team, including with outside vendors

Ability to Research and problem solve

Ability to Communicate effectively through verbal and written communication

Candidate must reside or be willing to relocate within a commutable distance to Egg Harbor Township, NJ