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Everon · 3 weeks ago

NAS Billing Supervisor

Irving, TX 75063, USA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Everon is a company that values its employees as the key to its success, offering opportunities for career advancement. The NAS Billing Supervisor oversees the daily functions of the billing staff, ensuring accurate monthly billing processes and compliance with internal procedures.

Business IntelligenceCommercialFacilities Support ServicesSecurity

Responsibilities

Oversees daily functions of the National Account Billing team and reports concerns to the appropriate Manager

Works with correct department to ensure that monthly recurring billing is processed

Reviews and/or updates new account information, changes, cancellations, etc. daily into the billing system

Ensure that the QC process is followed, and all new installation jobs are integrated into the billing system

Ensure that all COC’s are processed in a timely manner

Responsible for the completeness and accuracy of billing database, including new account setups and changes to existing customers

Work with the National Account Customer Support Supervisor to ensure that the National Account Customer Profile is properly completed, and the account is set up correctly for billing prior to the first customer billing

Contact customer after initial billing is complete to ensure that their billing requirements have been met

Monitor billing for accuracy

Responsible for completing all assigned activities from the monthly closing schedule

Produces and reviews a variety of billing, sales and exception reports on a regularly scheduled basis

Processes price changes and special invoicing

Handles escalated customer inquiries and escalates customer issues to upper management as needed

Maintains accurate customer files

Answers incoming calls

Interprets and resolves billing problems with staff

Provides training to new and existing employees as needed

Makes recommendations for improving effectiveness and efficiency of the department

Provides Billing Manager with daily status reports

Assist auditors with questions and/or reports when necessary

Responsible for neatness of work area, security of files and reports

Assists in special projects as needed, and completes other duties as assigned

Qualification

Billing systems knowledgeMicrosoft Office proficiencyLeadership experienceCustomer service skillsOrganizational skillsDecision making skillsCommunication skillsInterpersonal skillsDetail oriented

Required

High School Diploma or General Education Degree (GED)

three to five years' experience working on security related projects to include three years' experience related to the CCTV, Intercom, IDS and access control system industry

At least one year leadership experience