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Kearny Bank · 3 hours ago

AVP/Retail Relationship Manager - Pequannock

Pompton, NJ

Full-time

Onsite

Mid, Senior Level

$75K/yr - $110K/yr

5+ years exp

Kearny Bank is seeking an AVP/Retail Relationship Manager to lead a team of sales and service professionals. The role involves managing sales development and client experience activities within the branch, focusing on growing client relationships and achieving sales goals.

BankingFinancial Services

Growth Opportunities

Responsibilities

Contributes to the continuous growth of the branch by actively identifying and pursuing new business development opportunities and ensuring continued client experience and retention of all existing relationships

Work closely with all business partners to ensure complete client relationship building and achievement of all production goals and objectives

Maintain a strong presence within the local community through active involvement and leadership roles in various professional organizations and community events

Focus on proactive and innovative branch initiatives to promote branch growth, client retention and achievement of all annual production goals and key objectives

Provide strong leadership through effective communications, coaching and leading by example

Conduct weekly sales meetings a daily observations of the client experience, ensuring that the clients are receiving superior client service and needs based relationship building techniques are being applied through effective profiling

Manages performance standards; develops staff to build a cohesive and effective team

Conducts individual coaching sessions with each branch team member

Manages the relationship building and client experience process, follow up activities and referral lead generation through active use of EnAct, the Bank’s CRM System

Understand and embrace the corporate vision

A leader in the development, expansion and management of consumer and business account relationships within a branch, concentrating efforts in meeting client’s financial needs. Identify clients with additional profit potential and develop action plans to expand these relationships

Ensure the products and services recommended to clients are an appropriate fit for them. Build the Relationship as appropriate

Have a basic understanding of Cash Management Products and Services

Measure service levels against client experiences and expectations

Assist Business Relationship Officers and Loan Officers with business calls to existing and potential clients, as needed

In the performance of respective duties, must maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and all other regulatory, security and bank policies

Perform other duties as may be assigned

Qualification

Banking experienceSupervisory experienceClient relationship managementCash management knowledgeMicrosoft Office proficiencyCoachingTrainingSales techniquesCommunication skillsConflict resolution