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Tillys · 21 hours ago

District Manager - Austin, TX

Irvine, CA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Tillys is a leading specialty retailer of casual apparel, footwear, and accessories, based in Southern California. They are seeking a District Manager to oversee store performance, ensure high standards of customer service, and manage store personnel while fostering a positive work environment.

E-Commerce

Responsibilities

Monitors and ensures high standards of Customer Service and selling practices by enforcement of the “Tilly’s Six Steps to Customer Service” Program

Monitors Store sales performance, productivity, results and accountability

Analyzes sales and merchandise to identify business opportunities and concerns

Recruits, interviews, hires and retains high caliber Store personnel to ensure employee retention

Understands, supports and complies with all Company policies and procedures

Utilizes Company tools to provide continuous training to Store personnel ensuring awareness and skill development in Customer Service, Loss Prevention and Visual Merchandising

Utilizes Independent Development Plans and Performance Planning and Evaluations to provide feedback on Store Manager’s job performance

Understands, supports and complies with Federal, State and local employment practices and laws

Audits each Store for compliance with Company policies and procedures

Manages payroll hours and payroll dollars to achieve wage cost goals

Protects Company assets through enforcing Loss Prevention policies and procedures

Ensures Store execution of Visual Updates, promotional and visual merchandising directives

Monitors and ensures follow-through of Store maintenance, cleanliness and Store repairs

Communicates weekly District information to Regional Manager and RSC business partners regarding merchandise mix, inventory levels, best sellers, merchandise requests

Demonstrates professionalism, leadership and self-confidence

Represents District as a mentor, pro-active leader and problem solver

Fosters a work environment that inspires trust, respect, professionalism and teamwork to achieve goals

Encourages team building while developing Store Managers to be independent and confident

Remains flexible and responsive while demonstrating an “ownership” mentality

Exhibits a sense of urgency when reacting to Store issues

Understands, enforces and supports all Tilly’s policies, procedures and directives ensuring compliance

Provides RSC management with accurate, timely, well-thought out paperwork, projects, assignments and new ideas

Qualification

Multi-Store managementCustomer serviceLeadership skillsCommunication skillsOrganizational skillsFashion knowledgeBasic laptop proficiencyDetail orientedTeam player

Required

Ability to perform all essential duties and responsibilities listed above

Flexibility in work schedule and hours including; weekends, holidays and peak selling periods

Willingness and ability to travel regularly by air and/or car, with overnight stays, as business dictates

Detail oriented and organized

Able to effectively use common office equipment

Ability to reprioritize projects frequently

Proven leadership, motivational, development and organizational skills

Strong communication skills, both verbal and written

Ability to organize and prioritize multiple tasks in a demanding and continuously evolving environment

Ability to take the initiative to handle situations effectively and in a timely manner

Accepts feedback and direction from all levels of the organization, handling it appropriately

Adheres to Company guidelines of dependability, including attendance requirements

Presents self well which includes appropriate dress, cleanliness and appropriate verbal communication

Knowledge of current fashion trends and styles

Basic laptop proficiency

Must have ability to multitask

Independent, self-motivated, team player

Able to effectively communicate with all levels of staff and management

Minimum of 2 – 3 years of experience of multi-Store management

High School Diploma required

Preferred

Bachelor's Degree preferred

Benefits

Bonus eligible

401k

Comprehensive medical and dental benefits … vision is fully paid by us!

Employee Discount online and in-store

Discount on numerous attractions, travel and events

Employee Sample Sale

Relaxed work environment … wear what we sell in our stores

40 hours paid sick time granted on day 1!

Fitness and wellness events virtually or at the office

Company

Tillys

Glassdoor3.4

Tillys is a leading specialty retailer of casual apparel, footwear and accessories for young men, young women, boys and girls with an extensive assortment of iconic global, emerging, and proprietary brands rooted in an active and social lifestyle.

Founded in 1982

Irvine, California, USA

5001-10000 employees