Berkshire Hathaway GUARD Insurance Companies · 1 month ago
Head of Premium Audit
Atlanta Metro
Full-time
Hybrid
Director/Executive
$115K/yr - $235K/yr
15+ years expBerkshire Hathaway GUARD Insurance Companies is a leading provider of Property & Casualty insurance products and services. They are seeking a strategic and experienced leader to head their Premium Audit function for Small Commercial Insurance, responsible for driving operational excellence and enhancing customer experience across audit processes.
Commercial InsuranceFinancial ServicesInsuranceLife Insurance
Responsibilities
Develop and execute the strategic vision for the Premium Audit department
Develop a service focused mindset within the Premium Audit department
Implement Audit procedures and education aimed at improving audit compliance
Lead and manage a team of audit professionals and external vendors
Oversee the completion of physical, virtual, and voluntary audits, ensuring accuracy and timeliness
Translate data into actionable insights that drive business strategies and initiatives
Provide data-driven recommendations that improve operational efficiencies and business performance (internal and vendor partners)
Use data to assess the potential impact of different business strategies, scenarios, or decisions and guide recommendations accordingly
Collaborate with business teams to implement data-driven initiatives and track their performance over time
Lead, motivate team leaders and agents, fostering a high-performance culture that focuses on customer satisfaction and operational excellence, including external vendors
Provide coaching, feedback, and career development opportunities to ensure team members are engaged and performing at their best
Implement training programs to continuously improve the skills and capabilities of the contact center staff
Foster an environment of collaboration, innovation, and accountability
Implement and refine workflows and processes to enhance operational efficiency and minimize bottlenecks
Continuously evaluate and enhance operational processes, workflow, and technologies to drive productivity and regulatory compliance
Stay current with the latest technology, tools, and software solutions that can improve operational performance
Champion the adoption and integration of new technologies to enhance both customer experience and operational efficiency
Regularly review the business’s data needs and work with stakeholders to improve data collection methods, reporting processes, and analytical techniques
Ensure seamless customer/agent experience by developing and monitoring quality assurance programs, ensuring that all interactions are handled with professionalism, empathy, and efficiency
Oversee escalation processes, ensuring that complex or high-priority customer issues are resolved promptly and effectively
Work with the customer/agent experience team to identify customer pain points and implement solutions to resolve them
Set appropriate goals and effectively performance manage supervisors and team members. Ensure that individual and team goals contribute to overall company success
Provide ongoing coaching, mentoring, and support to employees to help them meet performance expectations and achieve their career development goals. Identify skill gaps and facilitate appropriate training opportunities
Work with managers to design and implement performance improvement plans for employees who do not meet expectations. Provide guidance and follow-up to ensure progress is made
Lead and facilitate regular performance reviews, providing clear and actionable feedback. Work with managers to assess individual contributions, recognize achievements, and identify areas for improvement
Identify cost-saving opportunities through process efficiencies, technology adoption, and other operational improvements
Conduct regular reviews of expenses and financial performance, making recommendations for adjustments when necessary
Collaborate with other departments such as IT, Marketing, Sales, Product, Underwriting and contact center to ensure alignment and integration of new initiatives
Provide feedback and insights to other teams regarding product/service improvements based on customer/agent interactions
Serve as a liaison between senior leadership and underwriting operations, ensuring that operational strategies are aligned with broader business goals
Qualification
Required
Bachelor's degree in Accounting, Finance, Business Administration, or related field
15+ years of experience in premium audit, with at least 10 years in a leadership role
Deep understanding of small commercial insurance products and audit methodologies
Proven ability to lead teams and manage vendor relationships
Strong analytical, communication, and problem-solving skills
Experience with audit software and data analytics tools
Ability to navigate regulatory environments and ensure compliance
Benefits
Healthcare benefits package that begins on first day of employment
401K retirement plan with company match
Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
Up to 6 weeks of parental and bonding leave
Hybrid work schedule (3 days in the office, 2 days from home)
Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
Tuition reimbursement after 6 months of employment
Numerous opportunities for continued training and career advancement
And much more!
Company
Berkshire Hathaway GUARD Insurance Companies
Berkshire Hathaway GUARD Insurance Companies offers property, casualty and commercial insurance solutions.
1001-5000 employees
H1B Sponsorship
Berkshire Hathaway GUARD Insurance Companies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (1)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Carl Witkowski
Chief Operating Officer
Lyle Hitt
Chief Insurance Officer and Executive Vice President
Recent News
Business Wire
2025-08-13
Coverager - Insurance news and insights
2024-12-10
Morningstar, Inc.
2024-11-26
Company data provided by crunchbase