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ANI Pharmaceuticals, Inc. · 2 weeks ago

Customer Service Operations Analyst

Princeton, NJ

Full-time

Onsite

Mid, Senior Level

$85K/yr - $105K/yr

4+ years exp

ANI Pharmaceuticals, Inc. is a pharmaceutical company seeking a Customer Service Operations Analyst to bridge commercial operations, customer service, supply chain, and data analytics. The role involves managing order processing, developing performance dashboards, and improving ERP workflows to enhance customer experience and operational efficiency.

BiotechnologyHealth CareManufacturingPharmaceutical

Responsibilities

Serve as a primary point of contact for customers, wholesalers, distributors, specialty pharmacies, and healthcare providers regarding orders, product availability, shipments, and returns

Maintain strong relationships with customers and internal stakeholders (Sales, Finance, Operations, Regulatory, Quality, and IT)

Communicate proactively regarding order status, delays, product allocations, and launch readiness

Manage new customer setup, contract alignment, and master data accuracy within ERP and revenue management systems

Process and validate customer purchase orders, ensuring compliance with pricing, contract terms and company policies

Partner closely with the 3PL provider to monitor order processing, inventory, shipping accuracy, and issue resolution. Coordinate backorders, allocations, and recall activities with Supply Chain and Quality

Maintain audit-ready documentation in compliance with FDA, DEA, DSCSA, and PDMA regulations

Develop and maintain operational and performance dashboards for customer service metrics (orders processed, fill rates, service levels, returns, and backorders)

Analyze sales order patterns, customer data, and inventory trends to identify opportunities for efficiency and improvements in customer experience

Provide business insights to Sales, Supply Chain, and Finance through data visualization tools (Power BI, Tableau, Excel)

Partner with IT and process owners to improve ERP workflows, reduce manual work, and make reporting more reliable

Help keep customer, product, and pricing data accurate across systems so orders, invoices and reports are correct

Support continuous improvement initiatives that enhance accuracy, turnaround time, and compliance

Qualification

Data analysisERP systemsData visualization toolsPharmaceutical distributionMicrosoft Office SuiteCommunication skillsProblem-solving skillsAttention to detailCustomer-first mindsetCollaboration

Required

Bachelor's degree in Business, Supply Chain Management, Data Analytics, or related field

Minimum of 4-6 years of combined experience in customer service, sales operations, or business analysis within the pharmaceutical, biotech, or healthcare industry

Experience with ERP systems (SAP, Oracle, JD Edwards, or similar) and data visualization/reporting tools (Power BI, Tableau, or Excel)

Familiarity with pharmaceutical distribution and compliance regulations (FDA, DEA, DSCSA, PDMA) required

Strong analytical and problem-solving abilities with proficiency in data analysis, reporting, and visualization

Excellent written and verbal communication skills

Exceptional attention to detail and organizational skills

Strong working knowledge of Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)

Ability to manage multiple priorities in a fast-paced, regulated environment

Customer-first mindset with an analytical and process-oriented approach

Ability to translate data insights into operational improvements

Collaborative team player who builds strong cross-functional relationships