Ziehler Lawn Care · 3 weeks ago
Customer Experience Specialist
Dayton,OH,US
Full-time
Onsite
New Grad, Entry LevelZiehler Lawn Care is expanding and looking for a motivated Customer Experience Specialist to be a friendly, knowledgeable point of contact for our customers. In this role, you’ll support customers through phone and email, take ownership of questions and concerns and ensure every interaction delivers our Unmatched Customer Experience.
Health CareHome and GardenHome ImprovementLandscaping
Responsibilities
Deliver the Unmatched Customer Experience through friendly, professional and solution-focused interactions
Serve as a primary contact for customers via phone and email
Use active listening and thoughtful questions to understand customer needs
Take ownership of customer inquiries, concerns and complaints, ensuring timely resolution or escalation
Maintain accurate customer records and document interactions within customer accounts
Process payments and assist with account-related administrative tasks
Make outbound calls to confirm scheduling, check customer satisfaction and collect past-due balances when needed
Support the sales team by preparing standard proposals and assisting with service recommendations
Collaborate daily with Lawn Care Specialists, Sales Specialists and other team members to ensure seamless service
Qualification
Required
Prior experience in fast-paced customer service
High school diploma or equivalent
Excellent verbal and written communication skills with strong active listening abilities
Basic computer skills with the ability to multi-task and stay organized across phone calls, software systems, and dual monitors in a fast-paced environment
Ability to maintain a positive demeanor at all times
Must be 18 years or older and able to pass a background check
Work on-site in Centerville, OH
Adaptable to occasional extended hours as business needs require
Prolonged periods of sitting at a desk and working on a computer and multi-line telephone system
Benefits
Full benefits package: Medical, Dental, Vision
Paid Time Off
Paid Parental Leave
Paid Volunteer Time Off
Winter Break Closure – substantial time off at the end of the year
Retirement planning with company match
Ongoing training and collaboration
Employee incentives, commission and discounts
Professional development opportunities
Team-building events
Company
Ziehler Lawn Care
Ziehler Lawn Care is a landscaping company that provides lawn care, pest control, aeration, and seeding services.
Founded in 1999
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase