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SPCA Florida · 2 weeks ago

Supervisor of Veterinary Client Service Representative Team

Lakeland, FL

Full-time

Onsite

Mid, Senior Level

2+ years exp

SPCA Florida is seeking a Supervisor of the Veterinary Client Service Representative Team who is passionate about exceptional customer service and patient care. This role involves overseeing the Veterinary Client Service Coordinator team, ensuring efficient hospital flow, and maintaining accurate documentation related to animal care and treatment.

Non-profit Organization Management

Responsibilities

Serve as a mentor to team members by modeling positive work habits, strong leadership, and exceptional customer service

Coach team members to remain proactive and attentive to animal needs, while recognizing when to seek support during escalated or stressful situations

Manage, supervise, and coordinate the daily functions of the Veterinary Client Service Coordinator team, including planning, scheduling, and organizing workflows to ensure efficient use of personnel, space, and facilities

Provide input and actively participate in performance evaluations, feedback, and coaching opportunities in collaboration with the Practice Manager

Develop and organize training schedules for the Veterinary Client Service Coordinator team, both individually and in group settings

Oversee, develop, and monitor staff work schedules, including managing and approving PTO requests

Ensure all documentation related to animals, clients, and staff is accurate, complete, and maintained in accordance with hospital standards

Qualification

Veterinary terminologyCustomer serviceTeam leadershipData entryMedical record managementCommunication skillsTime managementOrganizational skillsCritical thinkingFlexibility

Required

Must Love Animals and Care about People

Excellent verbal and written communication skills

Excellent time management and organizational skills

Ability to inspire, teach, and multitask

Self-motivated

Attention to detail

Work successfully as a team member and autonomously

Critical thinking skills

Flexibility with work hours and able to work additional hours when necessary

Ability to work efficiently and effectively in a fast-paced environment

Associate's degree required

Minimum of two (2) years of customer service experience in a supervisory role within a fast-paced environment, supporting a diverse range of client needs

An equivalent combination of education and relevant experience that is directly related to the position requirements may be considered instead of the stated education and experience