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California State University, Monterey Bay · 2 weeks ago

Admissions Systems Analyst - Internal Only Recruitment

Monterey, CA

Internship

Onsite

Intern, Entry, Mid Level

$6,622/mo - $6,622/mo

2+ years exp

California State University, Monterey Bay is a mid-sized university in California's Central Coast that grants undergraduate and graduate degrees. The Admissions Systems Analyst provides systems support, business process analysis, and project management support for the primary Student Information Systems, focusing on maximizing the use of systems and applications within the Enrollment Management and Student Affairs division.

EducationHigher EducationUniversities

No H1B

Responsibilities

Independently provides higher level application support for student information systems and applications such as Campus Solutions-Student (Oracle/Peoplesoft), On Base Document Management, Webadmit, Cal State Apply Application system (WebAdmit), Business Reporting (OAS), and Customer Relationship Management systems (Salesforce)

Provides support to additional student systems as assigned

Addresses common problems of limited scope and refers moderate to complex problems to higher level analysts

Performs higher level analysis, configuration, integration, testing, validation, implementation and maintenance of processing systems

Supports upgrades and patches with a review and understanding of vendor release notes, the development with the support of the Admissions Systems Analyst and uses of test plans and the coordination of end-user testing

Develops required business process, system or technical documentation to maintain systems

Acts as the first point of contact for upgrades and issues to the OnBase Document Management system

Acts as first point of contact for production troubleshooting issues and provides liaison support between end-users and IT

Disseminates system information to the Admissions department

Creates operational queries and reports to sustain production activities

Independently consults with end-users to understand business processes (business process mapping), identifying gaps, defining business problems, analyzing data, and collaborating on possible solutions

Gathers end-user requirements and clarifies expected outcomes to resolve business problems

Conducts research, evaluates industry examples and models, consults with senior analysts and IT programmers, as needed, prepares preliminary project proposals and reviews proposals with end-users or buy-in and support

Confirms expected outcomes and project scope prior to creating a project plan in conjunction with the Director of Admissions and Recruitment and Admissions Systems Analyst

Assists in developing, executing and monitoring project plans through to completion

Consults with Admissions Systems Analyst to develop a project plan to clearly communicate project expectations: milestones, tasks, contributor roles, dependencies and timelines

Works diligently to complete assigned tasks on time

Creates campus training materials such as processing guides, quick guides and job aides

Also provides training to Admissions staff, campus staff and/or faculty for process related processes including but not limited to: PeopleSoft OASIS, Webadmit, Cal State Apply (WebAdmit), OnBase, and Business Reporting (OAS)

Direct supervisor to back-end (processing) student assistants

Approval of work hours

Approval of time off request and schedule changes and review for completeness and accuracy

Monitor student assistants' performance of assigned tasks

Leads or consults with hiring of new student assistants

Provides general processing support for the Admissions Systems Analyst, as needed

Perform other job-related duties and special projects as assigned

Qualification

Oracle Campus SolutionsOnBase Document ManagementProject ManagementBusiness Process AnalysisCustomer Relationship ManagementData AnalysisMicrosoft Office SuiteAnalytical SkillsTraining SkillsCommunication SkillsInterpersonal Skills

Required

Equivalent to a bachelor's degree in a related field and two years of relevant experience

Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis

An advanced degree in a related field may be substituted for the required experience on a year-for-year basis

Working knowledge of business systems analysis principles and practices, as well as skill in diagnosing problems and determining system issues

Working knowledge of principles and concepts of business systems, process analysis, technology applications, and project management

Working knowledge and ability to troubleshoot system issues

Knowledge of university and IT policies, processes, and procedures, as well as data privacy regulations

Strong analytical skills to collect, analyze, and interpret application process problems and technology needs; to evaluate project performance and manage issues, risk, and changes of scope

Strong project planning and organizational skills to plan, organize, and prioritize work and manage multiple processes and projects

Demonstrated communication and interpersonal skills to gather information from clients, communicate technical issues effectively, and produce documentation; and to understand needs and priorities; and foster strong relationships and effective communication to ensure alignment and project success

Strong analytical skills in order to evaluate user and business needs as well as accurately interpret data to develop sound conclusions and recommendations

Proficiency in using applicable software applications and business systems

Computer skills to appropriately troubleshoot and alter systems as required

Ability to maintain confidentiality and appropriately handle sensitive data and information; work independently, as part of a team, and build relationships with diverse stakeholders

Ability to work with and analyze standard data sets and write reports using database, query language, and analytical tools

Ability to provide lead work direction and training to others

Preferred

One to two years of progressively responsible experience using and supporting student information systems applications, such as Oracle-CMS (Campus Solutions/Student Administration)

Knowledge of multiple Student Information Systems applications (any combination of records and registration, admissions, financial aid, or academic advising)

Experience supporting Customer Relationship Management and Document Management systems

Knowledge of principles, practices, operational analysis and techniques applicable to enrollment management in higher education

Highly desirable: demonstrates skills in the collection, interpretation, analysis and evaluation of data leading to the development or improvement of administrative policy, procedures, practices, and production support

Knowledge and experience with basic project management tools and techniques

Skilled in creating reports using a reporting language or tool, such as PeopleSoft Query

Technical fluency with Oracle/PeopleSoft, CSU Common Management System or equivalent information system; Microsoft Office Professional; Google Workspace (Gmail, Docs, Sheets, Drive, Calendar, Forms, etc.); 25Live; intranet drives; and internet browsers