L2L ยท 2 weeks ago
Customer Support Representative
United States
Full-time
Remote
Mid Level
3+ years expL2L is a company focused on solving challenges in manufacturing through their Connected Workforce platform. They are seeking a Customer Support Representative to enhance customer experience by resolving inquiries, providing software guidance, and collaborating with various teams to improve customer support resources.
Enterprise SoftwareManufacturingSaaSSoftware
Responsibilities
Identify, investigate, and resolve customer inquiries via chat, phone, and Zendesk/email
Apply your software knowledge to troubleshoot issues and guide customers to solutions
Walk customers through processes and instructions, both verbally and in writing
Partner closely with Product, Engineering, and other teams to research and resolve issues
Write and improve help articles that make it easy for customers to find answers and solve problems independently
Qualification
Required
3+ years of experience in customer or technical support (SaaS experience strongly preferred)
Excellent written and verbal communication skills
Strong customer service instincts with a professional, approachable demeanor
Ability to explain technical concepts to both technical and non-technical audiences
Strong analytical and problem-solving skills
Comfortable learning and navigating new software quickly
Self-starter who can work effectively in a remote environment
Passion for continuous learning and growth
Preferred
Bachelor's degree preferred
Experience with manufacturing software or knowledge of manufacturing processes
Experience creating or maintaining help content or training materials
Company
L2L
L2L is the connected workforce platform that empowers your workers to manufacture better together
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Davagian
Chief Executive Officer
Recent News
The Herald Journal
2024-02-10
Company data provided by crunchbase