Leading Edge Connections, LLC. · 1 month ago
Account Support Specialist French-Canadian-French-Bilingual
United States
Full-time
Remote
Entry Level
$17/hr - $17/hr
2+ years expLeading Edge Connections, LLC is a virtual contact center outsourcing company dedicated to delivering world-class customer care. They are seeking a Bilingual Account Support Specialist to provide customer service support, assist with online portal navigation, and facilitate membership retention through effective communication in both English and French.
Management ConsultingOffice AdministrationSales Automation
Responsibilities
Express genuine empathy and concern for your customers' issues and address as if they were your own
Answer, evaluate and prioritize requests from customers having questions or experiencing problems with services or products
Ability to identify high-risk customer situations and escalate appropriately without hesitation
Accurately document all required information and details in the ticketing system
Respond to and resolve open issues in an appropriate timeframe
Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
Ability to multi-task using multiple systems
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Qualification
Required
Fluent in English and French (French Canadian a plus) with excellent communication and problem-solving skills
Must have a High School Diploma or equivalent
Prior insurance, benefits, or policy experience strongly preferred
Experience in customer service or tech support (especially web portals) is a plus
A motivated, team-oriented professional who loves helping others and learning new things
Ability to identify high-risk customer situations and escalate appropriately without hesitation
Accurately document all required information and details in the ticketing system
Respond to and resolve open issues in an appropriate timeframe
Ability to identify trends related to systems, platforms and/or customers and escalate appropriately to management
Ability to multi-task using multiple systems
Skillfully change from one task to another without loss of efficiency or composure
Be available at your desk, maintaining punctuality and attendance at all scheduled times
Remain positive and professional in all customer interactions
Flexibility to cross train as requested
Personal computer (laptop or desktop only; no Chromebooks, MacBooks, iPads, netbooks, or tablets)
Processor: Intel® Core™ i5 5200 series or greater; all computers must have at least 4 performance/proficiency cores
Memory: 8GB RAM minimum; Windows 10 (64-bit) or higher
Display: Screen resolution of 1280x768 or higher; dual monitors required for efficiency
Internet: Reliable high-speed internet with a wired Ethernet connection (hardwired to router)
Audio: USB noise-canceling headset
Preferred
Prior insurance, benefits, or policy experience strongly preferred
Experience in customer service or tech support (especially web portals) is a plus
Benefits
Work from home
Company
Leading Edge Connections, LLC.
Leading Edge Connections is a cutting-edge virtual contact center that has established itself as the number one player in the industry in America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Eric Sims
Founder & CX Trailblazer "The Marshal"
Recent News
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