Apply on Employer Site

Colorado Access · 2 weeks ago

Customer Service Representative (bilingual Spanish/English highly preferred)

11100 E Bethany Dr, Aurora, CO 80014, USA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Colorado Access is a Colorado-based company focused on improving the health of the state through accessible and affordable care. They are seeking a Customer Service Representative to assist with customer inquiries and support their mission of serving vulnerable populations in the community.

FitnessHealth CareNon Profit

Responsibilities

Answers incoming calls, demonstrating a customer-focused philosophy for all customers including, but not limited to, providers, members, potential members, state agencies and other internal and external customers

Researches, resolves and documents customer inquiries, concerns and issues. Provides accurate information and education for all inquiries

Conducts outgoing calls to customers for follow-up, benefit information, member and provider retention, claims, and other inquiries as needed

Utilizes resource materials, policies and procedures, handouts, databases, training opportunities and multiple systems to help with day to day activity

Consistently meets or exceeds performance, quality and customer service standards as assigned by the department management team

Provides clear and thorough documentation into our CRM tool for each call received

This position also includes following a daily schedule for breaks and lunches

Regular attendance and punctuality are essential functions of the job

Qualification

Bilingual Spanish/EnglishCustomer service experienceMedical insurance knowledgeProblem-solving skillsMicrosoft Office proficiencyOrganizational skillsTime management skillsWritten communication skillsVerbal communication skillsAttention to detail

Required

High school diploma or equivalent required

Minimum of 2 years customer service experience

Ability to work within a call center environment and answer inquiries in a professional manner

Requires the ability to identify and appropriately handle grievances and appeals, and to facilitate quality outcomes and/or resolutions for the benefit of all applicable parties

Demonstrates support for the company's mission, vision and values

Position requires strong written and verbal communication skills

Proven problem-solving skills

Attention to detail

Organizational and time management skills

Ability to handle multiple priorities

Must have strong computer skills

Ability to work with Microsoft Office products and navigate multiple databases and electronic records

May be required to manage multiple priorities and projects with tight deadlines

A valid driver's license and proof of current auto insurance will be required for any position requiring driving