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General Dynamics Information Technology · 1 day ago

Unified Communication SME Engineer

Fort Meade, MD

Full-time

Hybrid

Senior Level, Lead/Staff

$143K/yr - $190K/yr

10+ years exp

General Dynamics Information Technology is seeking a Unified Communication Subject Matter Expert (SME) Engineer to support the Defense Information Systems Agency (DISA) Global Video Services. This role involves providing engineering support for video services integration and ensuring compliance with DoD directives.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide comprehensive engineering support for video components within UC, encompassing IP Video and integration with legacy UC services and endpoints

Develop robust System Capacity Expansion Plans and collect performance metrics to ensure optimal system performance and scalability

Ensure all architectures and designs comply with current DoD directives and guidelines, especially for classified networks, providing continuing security engineering support

Offer strategic logistics support and recommend specific configurations to enhance system functionality

Implement and validate final hardware and software configurations while maintaining up-to-date System Engineering and Functional Requirements documentation

Provide expert analysis, design, integration, and testing support for Unified Communication solutions

Perform performance and quality assurance checks on UC telecommunications design, voice and video networking elements, and end-user peripherals

Design solutions for various cloud deployment models (IaaS, PaaS, SaaS) optimizing the essential characteristics of cloud computing

Analyze customer requirements, assess design/technology alternatives, and facilitate discussions with stakeholders to propose and implement effective solutions

Qualification

Unified CommunicationsCloud ComputingVoIP/Video ExpertiseInformation TechnologySecurity ClearanceCustomer ServiceAdvanced TroubleshootingSupport SkillsIT PrinciplesDomain Expertise

Required

Security Clearance level: Active DoD Secret

Certification: IAT II Level Certification (i.e. Security+ CE, or equivalent)

Education: BA/BS in Computer Science or related field

Experience: 10+ years of related experience

UC Networking Expertise: 3+ years in real‑time communications (VoIP/Video) with deep SIP/SDP/RTP/SRTP/TLS expertise

IT Principles and Techniques: Strong grasp of information technology principles, methods, and associated hardware/software

Domain Expertise: Experience with integration and/or management of classified voice and video systems

Support Skills: Extensive support knowledge in DNS, certificates/PKI, TLS, signaling/media, AD, PowerShell, APIs/REST, Network/FW, and h.323/SIP

Advanced Troubleshooting: Proven troubleshooting across signaling/media layers using call traces and packet captures (Wireshark/tcpdump)

Customer Service: Superior customer service skills, essential for engaging with diverse stakeholder groups and ensuring system reliability and user satisfaction

Location - Hybrid - reporting onsite in either Fort Meade, MD or Chantilly, VA several days a week

Preferred

Oracle Communications: 3+ years designing/operating Oracle Communications SBC (or similar SBC) in enterprise or carrier environments. Hands‑on with Oracle Communications Operations Monitor (OCOM) (or equivalent SIP analytics platforms)

Cloud Certifications: Senior Microsoft Azure Certifications, other industry recognized cloud engineering/architecture or security certifications

UC Certifications: Oracle Communications SBC training/cert or similar

UC and Cloud Integration: Experience with Pexip, Azure, O365 integration

Benefits

Comprehensive benefits and wellness packages

401K with company match

Variety of medical plan options

Some with Health Savings Accounts

Dental plan options

Vision plan

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees