Ivory Pines Cleaning ยท 3 weeks ago
Office Manager
United States
Full-time
Remote
Entry, Mid Level
2+ years expIvory Pines Cleaning is building a top 1% service company rooted in professionalism, structure, and exceptional customer experience. The Office Manager is the operational backbone of the business, overseeing client communication, scheduling, and administrative operations to ensure smooth and efficient processes.
Consumer Services
Responsibilities
Handle all incoming client calls, emails, and texts
Resolve client questions, concerns, and service issues quickly and effectively
Maintain clear, proactive communication to prevent problems before they arise
Build, manage, and adjust cleaning schedules daily
Proactively identify and solve scheduling conflicts (callouts, reschedules, special requests)
Coordinate with cleaning teams and managers to ensure smooth daily operations
Ensure booking accuracy and efficient use of team capacity
Process invoices, payments, and billing adjustments accurately and on time
Resolve billing issues quickly and professionally
Enter payroll, mileage, and timekeeping data with a high degree of accuracy
Process accounts payable and vendor invoices
Maintain organized financial and operational records
Support hiring and onboarding administration
Maintain employee records and documentation
Assist with internal systems, organization, and process improvements
Assist with reporting, tracking, and special projects
Maintain organized data and documentation to support decision-making
Act as a reliable administrative partner to leadership
Qualification
Required
2+ years in office management, operations, or administrative support (service-based business preferred)
Strong communication skills and embraces teamwork
Highly organized with strong attention to detail
Comfortable handling multiple priorities in a fast-paced environment
Must have a stable internet connection
Tech-savvy and able to learn new systems quickly
Preferred
Bilingual (English/Spanish) candidates are *strongly* encouraged to apply
Benefits
Opportunity for bonuses
Flexible time-off policy
Paid company-wide holidays
Company
Ivory Pines Cleaning
Ivory Pines is a premium, eco-friendly house cleaning service in Raleigh, NC.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase