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Biolog, Inc. · 2 weeks ago

Field Service Engineer - East Coast

United States

Full-time

Onsite

Entry, Mid Level

$90K/yr - $115K/yr

1+ years exp

Biolog, Inc. is a global innovator in microbial identification and profiling. They are seeking a motivated Field Service Engineer to provide after-sale engineering support and on-site services across the East Coast territory.

BiotechnologyHealth CareMedical

Responsibilities

Perform on-site instrument installation, validation, preventative maintenance, and repair

Provide remote technical support via phone, email, and remote access tools

Maintain accurate customer records, service documentation, and work orders in ERP/CRM systems (Salesforce)

Conduct in-house performance testing and preventative maintenance as needed

Explain Biolog services, capabilities, and advantages to customers to help grow the business

Collaborate cross-functionally with Sales and Field Applications teams to support customer success

Travel extensively across assigned territory in the U.S. and Canada to support customer sites

Qualification

Field service engineeringInstrument repairLife science toolsMicrobiology knowledgeGMP laboratory experienceERP/CRM systemsProactive attitudeTime managementTeam collaborationOrganizational skillsCommunication skills

Required

Bachelor's degree (BA/BS) in engineering or a related technical field

1–3 years of experience servicing hardware and software systems for life science tools

1–3 years of hands-on experience in instrument repair

Strong proficiency with productivity and collaboration tools (MS Outlook, Zoom, TeamViewer, Slack, etc.)

Excellent time management, scheduling, and organizational skills

Proactive, positive team player with the ability to work independently and cross-functionally

Ability to lift up to 50 lbs

Active passport for international travel (Canada, as needed)

Preferred

Experience performing field service in GMP laboratory environments

Knowledge of microbiology

Benefits

Comprehensive medical coverage with 100% employer-paid premiums for employees and 75% for dependents, plus dental and vision included

Company-paid life, short-term, and long-term disability insurance

Flexible paid time off and paid sick leave

13 paid holidays

401(k)

Stock options

Company

Biolog, Inc.

Biolog has the tools, services, and support to provide the microbial phenotypic characterization and polyphasic identification capabilities required to produce functionally relevant insights.

Founded in 1984

Hayward, California, USA

11-50 employees