First National Bank Alaska · 1 month ago
Senior Product Manager - IT Systems & Support
Anchorage, AK, US
Full-time
Onsite
Senior Level
6+ years expFirst National Bank Alaska is recognized as the Best Place to Work in Alaska for the past decade. They are seeking a Senior Product Manager for IT Systems & Support to provide strategic oversight to business and support units, ensuring the integrity of software platforms and leading projects that align business goals with IT strategy.
Banking
Responsibilities
Directs all internal and external support requests for assigned software solutions and vendor modules. Sets the highest level of expectations and standards for both internal-facing and direct customer support
Provides expert counsel and advice to technical staff in troubleshooting and/or resolving system problems; often works with new issues that have never occurred before, and provides counsel to technical staff in finding resolutions. Provides regular updates to senior management on all technical issues
Manages the acquisition and/or development and implementation, and ongoing maintenance of banking software applications; coordinates new product implementation schedules to ensure timely completion by working with development staff, user departments, marketing and compliance personnel; reviews software specifications, technical solutions, testing, and supporting documents ensuring and maintaining accuracy of information
Serves as a liaison between bank's end users, customers, software development staff, and vendors; analyzes bank-wide work processes to enable the most effective use of software defining training and documentation needs; coordinate requests for information, assistance, and software enhancements
Resolves discrepancies in the accuracy and validity of bank and customer data, working with appropriate bank staff and vendors to make necessary corrections to software design or to develop enhancement requests with vendors
Acts as internal consultant to all divisions of the bank, providing technical guidance and recommendations on complex information systems projects, maintaining full technical knowledge of banking software through continued education and vendor interactions; oversees access controls for the appropriate systems and any necessary changes to baseline templates
Performs other work-related duties as assigned by supervisor
Qualification
Required
Bachelor's degree in business, technology or related field and six years banking experience relevant to the functions of the assigned unit; or eight years banking experience and/or training relevant to the functions of assigned units; or equivalent combination of education/training and experience
Two years supervisory/management experience
Understanding of banking data and processes such as deposits, loans, accounting, and debit and credit card processing
Ability to keyboard 45 wpm and operate 10-key calculator required
Word processing, spreadsheet, and Outlook software experience required
The ability to multi task and manage several high priority deadlines is required
Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to write speeches and articles for publication that conform to the prescribed style and format
Ability to effectively present information to top management
Ability to work with mathematical concepts such as probability and statistical inference, fundamentals of plane and solid geometry and trigonometry
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical solutions
Ability to define problems, collect data, establish facts and draw conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract variables
Preferred
Four years supervisory/management experience
Experience with systems development and integration
Understanding of banking data and processes such as deposits, loans, accounting, and debit and credit card processing
Company
First National Bank Alaska
Alaska’s community bank since 1922, First National Bank Alaska proudly provides financial expertise to Alaska and beyond.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Strong
Senior Executive Officer / Chief Banking Officer
Company data provided by crunchbase