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TELUS · 1 month ago

Implementation Consultant - Benefits Administration Systems

Westwood, Massachusetts, USA

Full-time

Onsite

Mid Level

3+ years exp

TELUS Health is a global-leading health and well-being provider focused on improving health outcomes. As an Implementation Consultant, you will manage administrative issues, process data operations, and serve as a subject matter expert to ensure seamless client experiences in benefits administration.

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Responsibilities

Manage administrative and case management issues with minimal supervision

Process individual participant requests and plan-level data operations

Complete and peer review transactions and file postings for plan participants

Ensure all items are processed accurately and within agreed-upon SLA timeframes

Communicate with clients regarding participant inquiries requiring additional information

Apply advanced analytical skills through data analysis, troubleshooting, and eligibility logic development

Test and analyze system configurations against requirement documents during implementation and administration

Leverage sophisticated database tools to set up healthcare and group benefits databases

Define data fields, import data, design screens, and create queries and reports

Apply strong knowledge of Health and Welfare Benefit domain rules and regulations

Review plan documents to build plan-specific knowledge and assist with research

Participate in client-specific and TELUS Health-wide project initiatives

Monitor project schedules to ensure deliverables are met on time

Collaborate with team leaders and project managers to define project scope, objectives, assignments, and timelines

Integrate quality assurance processes into all projects and deliverables

Notify project managers or clients proactively if timelines are at risk

Qualification

Benefits AdministrationData AnalysisDatabase ManagementSQLExcelProject ManagementCommunication SkillsOrganizational SkillsProblem-SolvingTeam Collaboration