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TeamHealth · 5 hours ago

Billing System Support Supervisor

Knoxville, TN

Full-time

Hybrid

Mid, Senior Level

3+ years exp

TeamHealth is a healthcare management company, and they are seeking a Billing System Support Supervisor. This role is responsible for overseeing the GE IDX Support and Oracle Exceptions departments, ensuring quality and productivity standards are met while managing staff training and compliance with policies.

Health CareMedicalProfessional Services

Responsibilities

Plans, organizes, directs, and monitors the assigned area(s), GE IDX Support and Oracle Exceptions

Assists with research and development of appropriate denials procedures

Hires, trains, and evaluates staff, and administers progressive disciplinary action

Creates and maintains policies consistent with HCFS and TeamHealth policies and procedures

Updates and submits for approval policies and procedures for department

Assures compliance with applicable laws and regulations

Informs appropriate Manager(s), Director(s), VP(s) or Corporate when obvious inappropriate business practices are evident that may effect not only reimbursement and accounts receivable management, but also relationships with clients, hospitals, payers and legal status. This includes any noted compliance or HIPAA concerns

Runs daily, weekly and monthly reports to assist identifying potential carrier, denial, or billing system issues

Processes and monitors the resolution of edit, claim, provider, and system issues

Analyzes system data and reports to make recommendations to improve system and/or workflow processes

Evaluate carrier requirements and formulate resolution strategies

Prioritize assigned projects to meet TeamHealth implementation timelines

Monitor workflow, productivity, and quality of work to ensure compliance with established standards, metrics, and departmental goals

Monitor KPI's and metrics for the department

Facilitate meetings with staff and management to ensure information is communicated and goals are achieved

Process optimization/improvement

Partners with other supervisors and participates in management meetings and offers ideas to improve systems or workflows and position TH for success

Manages department within budget guidelines, assisting in the preparation and monitoring of annual budgets

Actively participates in the training/retraining of employees, especially working with new hires in the initial onboarding process

Maintains accurate production and quality records

Controlling inventory, supplies, and materials necessary for the function of the department

Defines and implements a program for quality assurance for assigned areas

Actively participates in the leadership of the department and motivating staff

Completes employee performance appraisals and administers disciplinary action where appropriate

Maintains accurate records of disciplinary actions, developmental conversations, and employee training sessions for their area

Manages staff and procedures ensuring systems operate efficiently and maintains effective personnel relations

Evaluates and refines systems to provide the most efficient, cost effective, and workable flow

Develops long-range and short-range goals and objectives

Proactively keeps the Manager/Director/Vice President updated on the status of workload and any potential problems that may arise

Performs any and all of the duties assigned by the Manager/Director/Vice President

Qualification

Medical billing experienceRevenue cycle processAnalytical skillsGE system experienceDMS experienceMicrosoft ExcelMicrosoft OutlookMicrosoft WordCommunication skillsOrganizational skillsProblem solving skills

Required

Familiarity with the revenue cycle process

Understanding of physician billing guidelines for commercial and government payers in multiple states

Excellent written and verbal communication and interpersonal skills

Proven analytical skills and ability to work in a structured, fast-paced environment

Proficiency in working with systems

Must be organized, detail oriented, and meticulous with all tasks

Astute problem solving skills and ability to interrelate and convey information professionally

Medical billing experience with knowledge of the GE system, Microsoft Excel, Microsoft Outlook, and Microsoft Word

Dependable, always conforms to standards for attendance

Ability to meet closing deadlines, and production standards is required

Regular and reliable attendance is necessary

Prolonged work on a PC/computer

Physical requirements include but are not limited to sitting for extended periods of time, walking, and bending

Periodic travel may be required for meetings and trainings

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions

Preferred

College education or 3-5 years of equivalent experience in a medical billing setting, with an emphasis on reconciliation and payment posting preferred

BS or BA preferred or equivalent of management/supervisory experience in physician billing related field

GE experience is desirable

DMS experience is desirable