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Golden 1 Credit Union · 13 hours ago

Supervisor - Operations Quality Assurance

Sacramento, CA

Full-time

Onsite

Mid, Senior Level

$94K/yr - $95K/yr

3+ years exp

Golden 1 Credit Union is seeking a Supervisor for Operations Quality Assurance to support the Operations Quality Assurance Manager in developing and managing Quality Assurance programs. The role involves supervising compliance reviews, managing team workloads, and ensuring adherence to regulatory requirements while fostering a positive work environment.

BankingFinanceFinancial Services

Responsibilities

Supervise the compliance and review of Service Operations, including but not limited to documentation, data integrity to ensure adherence to applicable federal and state regulations, and credit union policies and procedures. Perform quality control and risk assessments as required to maintain compliance and credit risk management controls

Assign workload to Operations Quality Assurance team to achieve daily and monthly production goals without compromising quality of work. Provide training as Subject Matter Expert to Quality Assurance team

Present weekly, monthly, Quarterly and Semi Annually Quality Assurance defects to senior management, ensuring discrepancies are investigated, reconciled and tracked. Also, provide error tracking and trend reports to management as well as additional reports by collecting, analyzing, and summarizing information. Produce accurate and reliable information for decision-making

Formulate complex monthly Quality Assurance Reports on file reviews that include team Productivity and Scorecards by collecting, analyzing, and summarizing information and produce accurate and reliable information for coaching and decision-making

Assist with updating the Quality Assurance policies, procedures and processes in accordance with changes to federal and state regulations, internal policies and procedure. Drive Quality Assurance process improvements to deliver a robust Quality Assurance Plan

Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including department practices, procedures. Monitor timely compliance with Federal Reserve Bank, correspondent banks, National Automated Clearing House (NACHA), internal auditing, security, and other rules and regulations that pertain to Payment Operations and Service Operations (example: NACHA rules, Reg E, Reg D, Reg CC, Reg J, Federal Reserve Bank, government agencies including IRS and Franchise Tax Board and general banking rules)

Monitor and comply with all established security, compliance, internal audit and applicable government policies and recommendations as communicated by Operations Management. Attend regular meetings with supervisors and managers to discuss QA findings, stay informed of revisions to policy and procedures, and make suggestions to drive process improvements

Identify, investigate, and respond to requests for information from management and internal departments regarding policies related to Payment Operations and Service Operations. Perform follow-up reviews to determine appropriate action was taken on reported findings and that desired results are achieved

Complete a monthly Check the Checker (CTC)

Responsible in assisting with the on-boarding and training of new staff. Assist the Quality Assurance team as needed. Provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff

Coach, develop and proactively manage performance reviews while creating a motivating team environment. Analyze, determine, and communicate staffing needs to Quality Assurance Manager

Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision and core values

Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations

Perform other duties as assigned

Qualification

Quality Assurance ManagementRegulatory Compliance KnowledgeLeadership SkillsCUCE CertificationMicrosoft Office ProficiencyMulti-taskingProblem SolvingCritical ThinkingCommunication SkillsTeam Collaboration

Required

3 years or more of supervisory experience

Keeps abreast of established Card and Lending regulations and compliance, and Credit Union rules, regulations, policies, and practices

Maintain and keep current knowledge of all regulations outlined in job description, general understanding of both direct and indirect credit union lending policies

Leadership skills with an ability to motivate and develop staff

Proven ability to meet and/or exceed individual and team goals

Strong problem solving, credit union operations and organizational skills with the ability to present information logically

Ability to communicate at a management level (oral and written) and work well with others in a dynamic team environment

Ability to multi-task effectively and meet deadlines with limited supervision

Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff

Proficiency in Microsoft Word, Excel, and PowerPoint as well as Adobe Acrobat Pro and SharePoint

Must work well in a fast paced and flexible production-oriented department