Apply on Employer Site

Georgia Southern University · 2 weeks ago

Assistant Director of Housing Operations and Guest Services

Statesboro, GA

Full-time

Onsite

Mid, Senior Level

$55,126/mo - $70,307/mo

3+ years exp

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta, serving more than 29,500 students. The Assistant Director of Housing Operations and Guest Services will lead the hiring and supervision of student assistants while managing front desk operations and coordinating summer camp and conference activities.

EducationHigher EducationUniversities

No H1B

Responsibilities

Oversee the front desk operations of University Housing and ensure that all staff members provide customer service driven response, correspondence, and interactions with parents and students. Will work with hall staff to develop administrative processes as part of front desk operations to ensure accurate auditing of keys, access cards, and other student resources at the residence hall desk areas

Supports the Associate Director of Housing Facilities in daily operations affiliated with housing facility management. This includes but is not limited to, building walks, key management, work order follow up, and communication to students concerning facilities projects, concerns, etc

Utilize and maintain the StarRez database as needed for residence hall conference and front desk operations

In collaboration with Residence Education, Residence Life, and the Department of Facilities Services, will lead the mid-semester health and safety room inspection process, including the establishment of communications with students and campus partners

Hire, train, supervise, and evaluate approximately 2 graduate assistants, 75 desk assistants, and 15+ conference assistants including annual and on-going training, bi-weekly payroll, and progressive discipline

Coordinate University Housing's support of Admissions based recruitment events such as daily tours and coordinating with Residence Hall staff to locate tour rooms and recognize students who participate in tours

Coordinate summer camp and conference operations with the Office of Special Events and Protocol, the Division of Continuing Education, and the Division of Facilities Services including the scheduling of groups, invoicing of housing affiliated charges, and providing upper level on-call support to triage issues

Utilize assessment data to inform planning and decision-making and assist in the development of University Housing policies and procedures within functional responsibilities

Qualification

Customer serviceSupervisionResidential operationsMicrosoft OfficeGoogle applicationsHuman relations skillsEffective communicationOrganizational skills