City National Bank ยท 3 days ago
Fraud Detection Specialist I
Newark, DE
Full-time
Onsite
Mid Level
$22.27/hr - $33.43/hr
3+ years expCity National Bank is a subsidiary of Royal Bank of Canada, focused on providing excellent services to clients. They are seeking a Fraud Detection Specialist I to review alerts and transactions flagged as potentially fraudulent, playing a key role in preventing losses for the bank and its clients.
BankingFinanceFinancial Services
Responsibilities
Demonstrate resiliency and adaptability in a fast-paced contact center environment
The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Demonstrate personal excellence including punctuality, integrity, and accountability
Comfortable in a metrics driven environment that requires the ability to prioritize and multitask
Think critically and exercise independent judgement
Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss
Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed
Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned
Performs defined mitigation steps to reduce financial loss to our customers and the bank
Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs
Qualification
Required
Bachelor's Degree or equivalent
Minimum 2 year of general office, back office banking or accounting experience required
Advanced computer experience required (e.g. MS Word, Outlook and Excel)
Minimum 3 years in banking operations
Minimum 2 years of experience in fraud investigations, disputes, and /or fraud exposure
Preferred
Must work well in a team environment, as well as independently
Must have a strong and positive work ethic and follow CNB core values
Must be flexible and adapt quickly to change
Ability to multi-tasks and meet specific performance goals
Advanced Knowledge of PC functions in a Windows based environment
Effective written and oral communication skills to interact effectively with all levels of bank personnel and clients
Benefits
Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement
Company
City National Bank
City National Bank offers a full complement of banking, trust and investment services. It is a sub-organization of City National.
1001-5000 employees
H1B Sponsorship
City National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (78)
2023 (145)
2022 (93)
2021 (107)
2020 (62)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Howard Hammond
CEO City National Bank
Fiyaz Khan
Senior Vice President, Structured Products
Recent News
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