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Family Entertainment Group · 2 weeks ago

HR Operations & Payroll Specialist

Itasca,IL,US

Full-time

Onsite

Senior Level

7+ years exp

Family Entertainment Group (FEG) is a recognized industry leader in designing and operating family entertainment centers. The Operations and Payroll Specialist is responsible for the accurate processing of payroll and administration of employee benefits, while also identifying opportunities for process improvements and leveraging technology to enhance operations.

Amusement Park and ArcadeFamilyGamingMedia and Entertainment

Responsibilities

Own the end-to-end payroll process including data collection, validation, processing, reconciliation, and disbursement for multiple states

Ensure timely and accurate execution of bi-weekly payroll cycles with accuracy and adherence to deadlines

Partner with HR and managers to review timekeeping data and resolve discrepancies quickly

Maintain payroll records and generate reports for Finance, Compliance, and audit purposes

Drive continuous improvements and automation efforts to reduce manual work and increase efficiency, including use of AI-based tools

Manage full-cycle payroll operations including bi-weekly uploads from F&B systems (e.g., Toast), garnishments, child support, terminations, and final pay

Ensure compliance and accuracy by auditing time & labor data, resolving discrepancies, handling check corrections, managing tax setups, year-end reporting, and responding to employee payroll inquiries

Generate and reconcile reports including payroll, general ledger, Paylocity audits, BLS, WOTC, and employment verifications in coordination with Accounting and HR

Support benefit program administration including medical, dental, vision, 401(k), life insurance, COBRA, and wellness programs

Serve as point of contact for benefits-related inquiries from employees and vendors with fast and clear responses

Support open enrollment and benefits education sessions, improving understanding and utilization of programs

Reconcile monthly benefit invoices and ensure timely vendor payments

Work with brokers, carriers, and internal teams to implement process improvements and resolve issues proactively

Ensure compliance with all federal, state, and local regulations related to payroll and benefits (e.g., FLSA, ACA, ERISA)

Assist with internal and external audits, ensuring documentation is current and accurate

Maintain up-to-date knowledge of relevant laws and regulations; recommend policy changes as needed

Prepare and file required reports such as 941s, W-2s, 1095-Cs, and others accurately and on time

Identify and implement new technologies or AI-driven solutions to enhance accuracy, automation, and data insights

Document and continuously improve workflows to create scalable and modern processes

Support the transition and integration of new payroll or benefits systems if applicable

Collaborate with HRIS, IT, and vendors to troubleshoot system issues and drive user adoption

Deliver timely, accurate, and respectful support to employees on all payroll and benefits matters

Create and maintain documentation and FAQs that improve employee self-service and reduce inquiry volume

Support training efforts related to payroll/benefits for new hires and managers

Act as a trusted partner in moments that matter—onboarding, life events, and transitions—ensuring a positive employee experience

Qualification

Payroll administrationBenefits administrationPayroll systems expertiseCompliance knowledgeProcess optimizationAI tools experienceInterpersonal skillsAttention to detailCommunication skillsConfidentialityProblem-solving