Starcom · 13 hours ago
Director, Commerce
Chicago, IL
Full-time
Onsite
Director/Executive
$120K/yr - $172K/yr
7+ years expStarcom is a global communications planning and media leader with a history that spans over 80 years. The Director, Commerce is responsible for leading clients’ eCommerce initiatives, focusing on campaign strategies and optimization, while managing a team and building strong relationships with clients and stakeholders.
AdvertisingBrand MarketingMarketing
Responsibilities
Motivate and manage an eCommerce team in the creation, development, and execution of campaigns to meet/exceed expectations within budget and time parameters
Oversee the client's strategy and growth of Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings as well as Amazon Media Group (AMG) services such as on-site display advertising and AAP
Be the subject matter expert and educate teams and clients of the eCommerce retail environment
Build end-to-end eCommerce strategy and plans for the client
Assist internal teams within the Commerce practice in growing each client’s business
Work with cross-functional teams to provide insight and recommendations
Develop, manage, and monitor client service delivery executions of the assigned accounts
Oversee process development and execution management
Assures quality control of all media planning and implementation
Prepare and present annual financial and staffing plans
Implement planning process for the assigned accounts and holistic media planning across paid search platforms and initiatives
Coordinate efforts across different digital media channels to drive optimized recommendations
Continuously evaluate and improve upon all digital media opportunities
Embrace and encourage a culture based on team work, collaboration, and intellectual curiosity
Motivate, lead, and manage internal teams, working collaboratively to drive programs that meet our clients’ performance and business objectives
Drive adoption of stated account management best practices through example setting, positive reinforcement and behavioral correction
Conduct performance reviews and career path plans
Provide training to direct reports as needed
Facilitate the development and documentation of best practices for improving operational efficiencies within the team and the group
Foster strong relationships with internal teams and client groups
Develop action plans for achieving and measuring media success, including setting key metrics, measurement and optimization strategies
Advocate the value of eCommerce and help educate clients, partners and internal teams on the latest developments and capabilities in this quickly evolving media channels
Provide team direction for improving campaign performance through optimization and/or implementing new features and strategies
Lead presentations to both clients and internal teams showcasing campaign strategy and performance results
Develop, manage, and monitor client P&L’s for assigned accounts
Implement holistic media planning
Introduces Process Development Input, Quality Assurance and Best Practices Input
Interfaces with other department leads to share ideas, communicate service offerings, and to identify and deliver new solutions for clients
Keeps senior management apprised of key client opportunities, potential risks and other key nuances which affect the health of the business
Develops a complete understanding of each client’s goals, markets, needs and expectations
Attends client meetings on ongoing basis, interface as needed with executive level and middle management level on client side during meetings and presentations
Advocates across functional areas within client relationships (e.g. IT professionals, marketing/product managers, C-level executives) to develop rapport and deliver complex solutions
Communicates and implements a Participation Planning Process for all assigned accounts
Solves client problems and uses conflict management skills within a professional environment
Manages strategy development and execution for complex marketing analysis disciplines, such as segmentation, attitudinal/motivational analysis, concept/copy testing, sales forecasting, response prediction, advertising effectiveness, consumer profiling, customer profitability analysis (lifetime value), media mix modelling, conversion attribution analysis and ROI measurement
Leverages syndicated digital research (e.g. ComScore, Nielsen, Hitwise) to benchmark trends and/or manage expectations of forecasted trends
Qualification
Required
7+ years of account management experience in online advertising, direct marketing, or e-commerce with increasing levels of responsibility within an agency or media company, including client-facing responsibilities
5+ years of experience in interactive marketing or business consulting using data and information to drive specific targeting and marketing recommendations
4+ years of team management experience
eCommerce experience is required
Experience with Amazon Marketing Services (AMS) Paid Search/Sponsored Product Listings and Amazon Media Group (AMG) services
Possess strong analytical skills and the ability to interpret campaign performance data and provide insights and optimization recommendations
Understanding of best practices for leveraging social media for brand communication
Deep knowledge of ad serving platforms and online analytic solutions
Excellent relationship building, diplomacy, and decision making skills with the ability to think creatively
Proficiency in Microsoft Office Suite with intermediate to advanced understanding of Excel
Preferred
Bachelor's degree or higher preferred, preferably in marketing, advertising, business, engineering, statistics, economics, sociology, or equivalent
Knowledge of statistical methods and testing methodology preferred
Benefits
Paid Family Care for parents and caregivers for 12 weeks or more
Monetary assistance and support for Adoption, Surrogacy and Fertility
Monetary assistance and support for pet adoption
Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance
Tuition Assistance
Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more
Matching Gifts programs
Flexible working arrangements
'Work Your World’ Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)
Business Resource Groups that support multiple affinities and alliances
Company
Starcom
With a history that dates back over 80 years, Starcom is a global communications planning and media leader.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Bruinsma
Executive Vice President
Recent News
Prolific North
2025-11-03
Company data provided by crunchbase