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Patient First · 11 hours ago

Patient Service Representative-Telehealth

Glen Allen, VA

Full-time

Onsite

Entry Level

1+ years exp

Patient First is a healthcare company focused on providing quality patient care. They are seeking a Patient Service Representative-Telehealth to assist patients with kiosk usage, register patients, and manage billing inquiries while delivering excellent customer service.

Health CareMedicalPrimary and Urgent Care

H1B Sponsor Likely

Responsibilities

Helping patients who require assistance while using the kiosk

Taking patients in need of emergency assistance directly to the treatment area to be registered and evaluated by a Physician or Extender

Respectfully handling Physician and Nurse requests in a timely manner

Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness

Verifying all patient demographic, health, pharmacy, and insurance information

Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed

Thoroughly answering questions the patient may have concerning his or her bill and insurance coverage

Referring billing questions to the appropriate parties as needed

Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system

Discharging the patient and completing his or her visit by processing incurred charges

Completing all cash management duties to include counting and accounting for money collected at the end of the shift

Obtaining change for the front office, supplies, or other materials as directed by the Patient Service Coordinator (PSC), Direct of Medical Support (DMS), or Charge Nurse

Printing itemized statements as requested

Receiving, sending, and distributing correspondence as directed

Filing and scanning medical documents and office forms as directed

Completing assigned checklists and Policy Manager tasks within the assigned shift

Answering all incoming calls and distributing messages to proper personnel

Assisting with other assignments delegated by the PSC

Demonstrating an efficient understanding of the electronic medical record system

Receiving, moving, and stocking ordered supplies

Cleaning work area and other maintenance assignments as directed

Verifying daily reports are run at the end of the day

Attending staff meetings as scheduled by the PSC or DMS

Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations)

Operating, using, and maintaining medical and office equipment as trained

Participating in maintenance assignments when necessary and as directed

Fostering teamwork and ensuring a positive and professional atmosphere

Providing positive, warm, and friendly service in all interactions

Adhering to all established policies and procedures

Completing other duties as directed

Qualification

Electronic medical record systemClerical experienceBasic typing skillsCustomer serviceCommunication skillsTeamwork

Required

Must be 18 years of age or older

Basic typing skills

High school graduate or equivalent

Ability to hear pages, bells, and the phone system

Ability to sit, stand, and walk for up to 7 hours at a time

Ability to lift up to 25 pounds

Excellent visual, verbal, written, and typed communication skills

Ability to prioritize and deal with numerous tasks simultaneously

Willing to work at any center due to a staffing issue, center emergency, or a reduction of work

Preferred

Minimum one year of clerical experience preferred

Company

Patient First

Glassdoor3.7

Patient First is a chain of patient care centers .

Founded in 1981

Glen Allen, Virginia, USA

1001-5000 employees

http://www.patientfirst.com

H1B Sponsorship

Patient First has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)