Heartland Dental · 2 weeks ago
Development Systems Program Supervisor - Development - Remote
United States
Full-time
Remote
Mid LevelHeartland Dental provides non-clinical administrative support services to dental offices across the United States. The Development Systems Program Supervisor will drive optimization and integration of key platforms while collaborating with various teams to enhance operational efficiency and user experience.
ConsultingDentalHealth CareHealth Diagnostics
Responsibilities
Serve as administrator for Lucernex, Matterport and ServiceChannel, overseeing system upkeep, user support, and process alignment for all platform users
Provide expert guidance and hands-on support for administrative tasks, including user management, permissions, data integrity, and troubleshooting across Lucernex, Matterport and ServiceChannel
Develop and deliver engaging training programs for Lucernex, Matterport and ServiceChannel users, fostering a culture of continuous learning and innovation
Lead creative initiatives to streamline processes, enhance system integrations, and drive operational excellence across platforms
Collaborate with cross-functional teams to identify opportunities for automation, efficiency, and improved user experience
Design and implement best practices for workflows, adapting and scaling solutions to meet evolving business needs
Initiate and coordinate communications between Heartland teams impacted by Lucernex, Matterport and ServiceChannel ensuring transparency and alignment
Communicate system performance, progress, and analytics insights to executive leadership and stakeholders
Promote the adoption and creative use of these platforms, inspiring teams to leverage technology in new and impactful ways
Oversee vendor management processes, including onboarding, billing setup, communications, and contract management
Manage the Asset Management system, ensuring accurate tracking and streamlined processes
Manage company and contacts set up in Lucernex and ServiceChannel as required
Stay ahead of platform enhancements and participate in continuing education opportunities
Utilize advanced analytics reporting to create, automate, and share insights with all interested stakeholders
Support process improvement and system integration enhancements as a core part of the role, always seeking new ways to elevate team performance and system capabilities
Oversee and maintain multiple technology systems to ensure reliability and efficiency
Collaborate with other departments to align technology solutions with business needs
Identify and implement process improvements and automation opportunities
Provide training and support for system users across teams
Monitor performance and share updates with leadership and stakeholders
Qualification
Required
Strong computer skills, including experience with Microsoft Word, Outlook, Excel, Teams, and PowerPoint
Ability to solve complex problems with critical thinking skills
Ability to be self-driven and work independently
Strong organizational skills, accuracy, and attention to detail
Ability to work well under pressure and prioritize multiple tasks
Strong leadership skills
Strong verbal and written communication skills
Ability to lead meetings with the purpose of collaborating with multiple teams
Ability to build and maintain rapport with colleagues easily
High level of maturity, personal initiative, and sound judgment
Ability to harness the team's collective insights, expertise, and strengths to create strategies and solutions that are highly efficient, effective, and beneficial for the company as a whole
Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
Prolonged periods sitting at a desk and working on a computer
Must be able to lift up to 15 pounds at times
Ability to travel with overnight stays as the position requires (Est. 1x per month)
Preferred
Administrative experience with one of Lucernex, Matterport and/or ServiceChannel preferred
Benefits
Generous benefits package
Company
Heartland Dental
As a leading DSO, Heartland Dental provides supported dentists, hygienists, and non-clinical team members with world-class non-clinical administrative support to help them achieve sustainable professional and personal growth.
Founded in 1997
10001+ employees
H1B Sponsorship
Heartland Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (3)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$1.57M2022-07-12Acquired
2011-06-03Series Unknown· $1.57M
Leadership Team
Kirsty Leyland
Chief Human Resources Officer and Executive Vice President
Sarah Jackson
Chief Human Resources Officer
Recent News
2025-12-05
Company data provided by crunchbase