IT Services Senior Engineer & Support Escalation jobs in United States
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Acumen Consulting ยท 1 month ago

IT Services Senior Engineer & Support Escalation

positionRichmond Heights, MO
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$70K/yr - $90K/yr
date5+ years exp

Acumen Consulting is a company dedicated to empowering businesses through technology. They are seeking a Senior Engineer to provide innovative solutions and exceptional technology support, ensuring that client network systems operate effectively and efficiently.

ConsultingGovernmentInformation TechnologyNon Profit
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H1B Sponsor Likelynote

Responsibilities

Diagnose and resolve advanced technical issues across systems, hardware, and software
Provide expert-level support to Level 1 and Level 2 technicians
Collaborate with engineering and development teams to troubleshoot and improve system performance
Lead root cause analysis and implement long-term solutions
Maintain documentation of technical procedures and resolutions
Participate in on-call rotations and respond to high-priority incidents
Train and mentor junior technicians

Qualification

NetworkingWindows/LinuxM365Cloud platformsTechnical supportSystem administrationCompTIA certificationMicrosoft certificationCustomer service skillsResearch skillsTechnical skillsProblem-solving skillsCommunication skillsTeam-oriented attitudeMentoring skillsDocumentation skills

Required

Associate or Bachelor's degree in a technical field (or equivalent experience)
5+ years of hands-on experience in technical support or system administration
Strong knowledge of networking, Windows/Linux, M365 and cloud platforms
Excellent problem-solving and communication skills

Preferred

Certifications such as CompTIA, Microsoft, or Advanced certifications are a plus

Benefits

Medical
Dental
Vision
Short-term disability
Long-term disability
Life
Supplemental insurance
Paid time off (PTO)
Paid holidays including floating holiday
A health savings account (HSA)
A dependent care flexible spending account (FSA)
An employee assistance program (EAP)
Mileage reimbursement
Job training
Fun social events

Company

Acumen Consulting

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Acumen Consulting is an information technology solutions provider to businesses, not-for-profit organizations, and government agencies.
dateFounded in 1994
location
Saint Louis, Missouri, USA
people-size11-50 employees
web-link
http://www.acumen-corp.com

H1B Sponsorship

Acumen Consulting has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)

Funding

Current Stage
Early Stage

Recent News

Reseller News
Low profile Acumen Consulting shines for Qlik in Asia Pacific
2022-03-11
Company data provided by crunchbase