Acumen Consulting ยท 1 month ago
IT Services Senior Engineer & Support Escalation
Acumen Consulting is a company dedicated to empowering businesses through technology. They are seeking a Senior Engineer to provide innovative solutions and exceptional technology support, ensuring that client network systems operate effectively and efficiently.
ConsultingGovernmentInformation TechnologyNon Profit
Responsibilities
Diagnose and resolve advanced technical issues across systems, hardware, and software
Provide expert-level support to Level 1 and Level 2 technicians
Collaborate with engineering and development teams to troubleshoot and improve system performance
Lead root cause analysis and implement long-term solutions
Maintain documentation of technical procedures and resolutions
Participate in on-call rotations and respond to high-priority incidents
Train and mentor junior technicians
Qualification
Required
Associate or Bachelor's degree in a technical field (or equivalent experience)
5+ years of hands-on experience in technical support or system administration
Strong knowledge of networking, Windows/Linux, M365 and cloud platforms
Excellent problem-solving and communication skills
Preferred
Certifications such as CompTIA, Microsoft, or Advanced certifications are a plus
Benefits
Medical
Dental
Vision
Short-term disability
Long-term disability
Life
Supplemental insurance
Paid time off (PTO)
Paid holidays including floating holiday
A health savings account (HSA)
A dependent care flexible spending account (FSA)
An employee assistance program (EAP)
Mileage reimbursement
Job training
Fun social events
Company
Acumen Consulting
Acumen Consulting is an information technology solutions provider to businesses, not-for-profit organizations, and government agencies.
H1B Sponsorship
Acumen Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (2)
Funding
Current Stage
Early StageRecent News
2022-03-11
Company data provided by crunchbase