Vantage Apparel · 4 weeks ago
Information Technology Manager
Avenel, NJ
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expVantage Apparel is the nation’s top source for custom logo apparel, serving as the premier choice of renowned global brands. The Information Technology Manager plays a critical role in ensuring the reliability, security, and efficiency of the organization’s technology environment, collaborating with internal teams and external vendors to support daily operations and technology initiatives.
ApparelE-CommerceFashionLifestyleRetail
Responsibilities
Oversee daily IT operations, including Help Desk, PC Support, endpoint management, device lifecycle, and user onboarding/offboarding
Manage and mentor IT Support Specialists (Tier I and II), ensuring efficient ticket resolution, documentation, and adherence to operating procedures
Monitor IT performance metrics, SLAs, and operational tickets to ensure high levels of service and responsiveness
Develop and implement IT operational processes, SOPs, documentation, and best practices to increase efficiency and consistency
Ensure high availability of network, servers, cloud platforms, wireless infrastructure, printers, communication systems, and related devices
Oversee configuration, maintenance, patching, and monitoring of IT systems through internal staff and the external MSP
Conduct regular infrastructure health checks, capacity planning, and preventive maintenance activities
Manage inventory and lifecycle of hardware assets, licenses, warranties, software versions, and equipment deployment
Execute cybersecurity standards including endpoint protection, MFA, identity access management, vulnerability remediation, and patch compliance
Ensure alignment of corporate security policies and partner with Director of Business Systems on system-level governance
Lead first-response investigation of security incidents and coordinate with MSP and leadership as required
Enforce compliance across user devices, network segments, mobile devices, and cloud services
Serve as primary point of contact for the managed IT service provider (MSP) and other infrastructure vendors
Manage vendor escalations, monitor contractual SLAs, evaluate performance, and ensure timely issue resolution
Review quotes, service agreements, invoices, and budgeting for IT operational expenses
Lead technical incident response for outages, downtime, cybersecurity alerts, or system failures
Partner with the Director on disaster recovery, business continuity planning, and execution of DR testing
Maintain communication channels during IT incidents to keep stakeholders informed and aligned
Work closely with Operations, Warehouse, Customer Service, Digital Commerce, and Business Systems to ensure IT supports operational workflows
Provide guidance to employees on technology use, issues, and escalations
Participate in project planning where infrastructure or operational readiness is required
Qualification
Required
Proactive, forward-thinking team player thriving in collaborative environments
Collaborates effectively with technical and non-technical stakeholders at all levels to support organizational goals
Strong organizational skills with the ability to manage multiple priorities simultaneously
Skilled in analyzing data to create, implement, and execute service plans
Experience working with or managing a Managed Service Provider (MSP)
Proven ability to lead and mentor technical staff and build high-functioning IT support teams
Strong troubleshooting, incident management, documentation, and communication skills
Experience in manufacturing, distribution, or multi-facility organizations
Experienced in solving both simple and complex problems
Proficient in process management and business workflow optimization
Knowledgeable in consumer journey mapping to deliver best-in-class experiences
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field or equivalent combination of education and experience
10+ years of progressive IT operations experience, including leadership or team-lead responsibilities
Strong technical knowledge of Windows environments, networks, firewalls, switches, VPNs, endpoint management, Active Directory, Office 365, and cybersecurity tools
Knowledge of virtualization environments (VMware/Hyper-V), cloud services, and VOIP systems
Familiarity with ERP systems, warehouse devices (RF scanners), and integrated operational technologies
Benefits
Health Benefits: medical, dental, vision, short term and long- term disability and wellness programs
401-k plan with company match
Comprehensive Paid Time Off and Holidays
Company
Vantage Apparel
Vantage Apparel is an apparel and fashion company specializing in promotional apparel design.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ira Neaman
Founder
Recent News
Advertising Specialty Institute
2023-12-28
Company data provided by crunchbase