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Zurich Insurance · 3 weeks ago

Knowledge Management Lead

Schaumburg, IL

Full-time

Hybrid

New Grad, Entry, Mid Level

$59K/yr - $96K/yr

0+ years exp

Zurich Insurance is a leader in risk management with over 150 years of expertise. They are seeking a Knowledge Management Lead to oversee the IT Knowledge Management process and ensure service levels are achieved by improving knowledge collateral and enhancing end-user satisfaction.

Financial ServicesInsuranceProductivity Tools

Comp. & Benefits

No H1B

Responsibilities

Oversee the IT Knowledge Management process: conduct interim audits, review collateral with application owners, manage manual clean-up activities, and help asset owners write clear & concise material

Ensure end user engagement by managing the post-ticket survey feedback process

Support Service Desk Lead in routine audit and data analysis

Leverage process development and communication skills to drive Continuous Process and Operational Improvement opportunities based on internal data and industry guidelines

Provide oversight to individuals driving Total Problem Care and ticket resolution; assist Total Problem Care team with ticket routing issues when needed

Collaborate with global colleagues to implement and/or expand 'best practices' for more consistent operations and end user service delivery

Identify & implement strategy and maturity improvement based on trends, technology offerings, data, etc

Interpret data and metrics using quantitative and analytical skills to evaluate the end user experience

Qualification

Knowledge ManagementData AnalysisProcess ImprovementCommunication SkillsCollaboration

Required

Bachelors Degree and 0 years of experience OR

High School Diploma or Equivalent and 2 or more years of insurance or business experience OR

Zurich Certified Insurance Apprentice including Associate Degree

Benefits

Short-term incentive bonus eligibility set at 10%

Competitive pay and comprehensive benefits for employees and their families

Company

Zurich Insurance

Glassdoor4.2

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Founded in 1872

Zürich, Zurich, CHE

10001+ employees