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Penta Group · 3 days ago

Senior IT Support Specialist

Washington, DC

Full-time

Onsite

Mid, Senior Level

$65K/yr - $75K/yr

3+ years exp

Penta Group is a global company providing data-driven solutions to help clients achieve their objectives. As a Senior IT Support Specialist, you will be the primary on-site technical resource for the Washington, DC office, managing escalations and ensuring reliable performance of local systems and office technology.

Business DevelopmentService Industry

H1B Sponsor Likely

Responsibilities

Serve as the on-site technical resource for the Washington, DC office, resolving hardware, software, network, and office technology issues requiring physical interaction

Provide remote support for other US offices when issues are escalated beyond Tier 1 or require deeper technical troubleshooting

Assist in maintaining and monitoring IT systems, endpoints, and office technology to ensure optimal performance, uptime, and security

Support the deployment of new hardware, software, applications, and system upgrades across US offices, ensuring smooth integration and adherence to internal standards

Maintain accurate documentation of system configurations, troubleshooting procedures, asset inventories, and technology changes

Work closely with global IT team members and other departments to support technology initiatives, office operations, and cross-functional projects

Stay informed about emerging technologies and best practices to continuously strengthen IT services and solutions

Qualification

Desktop supportWindows machinesIT infrastructureCybersecurity principlesCritical thinkingMac machines supportCommunication skillsProblem-solving skillsTeam collaboration

Required

A Bachelor's degree in Computer Science, Information Technology, or related field and/or 3+ years of experience in an IT support role

Exceptional experience providing desktop support for Windows machines

Experience supporting both on-site and remote end users

Familiarity with IT infrastructure components, including network systems, endpoints, conferencing technology, and SaaS platforms

A basic understanding of cybersecurity principles, identity management, and data protection practices

Strong critical thinking, analytical, and problem-solving skills

The ability to work independently and collaboratively, manage multiple tasks, and meet deadlines in a dynamic environment

Excellent communication and interpersonal skills with the ability to explain technical concepts clearly

An eagerness to learn, adapt, and support a globally coordinated IT service model

Preferred

Experience troubleshooting, and providing support, for Mac machines is a plus

Benefits

Healthcare Coverage : Excellent medical, vision, and dental insurance through Cigna and UNUM, with the company covering 88% of individual employee premiums and 50% of dependent premiums

Retirement Benefits : A 401(k) plan with a generous employer match, contributing 100% on the first 3% of salary deferred and 50% on the next 2%, helping employees maximize their retirement savings

Income Protection : Employer-paid short-term disability (STD), long-term disability (LTD), and life insurance

Paid Parental Leave : 12 weeks of paid parental leave for birthing and non-birthing parents

Flexible Paid Time Off: Flexible Paid Time Off(PTO) policy and a generous holiday schedule

A monthly cell phone stipend

Frequent firm-wide social events and team-building activities

Access to Employee Assistance Programs (EAP), including confidential counseling and resources for personal and work-related issues

Health & Wellness Initiatives, including a gym membership program (One Pass Select), mental health resources, and access to virtual health consultations

Discounted employee-paid pet insurance coverage through Nationwide

Company

Penta Group

Penta is the world's first comprehensive stakeholder solutions firm, with offices in Washington, D.C., New York, San Francisco, Vail, London, Brussels, Dublin, Frankfurt, Paris, Hong Kong, and Singapore.

Founded in 2022

Washington, District of Columbia, USA

201-500 employees

https://pentagroup.com

H1B Sponsorship

Penta Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)