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Metropolitan Transportation Authority · 2 weeks ago

Senior Manager, Homeless Security and Quality of Life Program Support

New York, NY

Full-time

Hybrid

Mid, Senior Level

$111K/yr - $131K/yr

6+ years exp

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people. They are seeking a Senior Manager for the Homeless Security and Quality of Life Program Support to develop and oversee processes related to social service contractors, financial management, and agency-wide homeless policies and programs.

Transportation/Trucking/Railroad

Responsibilities

Oversee the social service contractors who provide outreach and case management services to homeless individuals using the transit system as surrogate shelter, gets direction from management on use of services and implements. May assist in facilitating meetings in the absence of the Senior Director. May represent the MTA in planning meetings with internal departments such as, but not limited to, MTA Police Department, New York City Transit, and the Commuter Rail agencies (Metro-North and LIRR). Would also facilitate and assist with coordinating meetings with external agencies, such as but not limited to the New York City Dept. of Homeless Services, New York City Police Dept., the Office of Mental Health for New York State, documents program implementation, and follow up

Support the Senior Director in development of standard operating procedures for Station Employees, MTA Police Department (PD), Homeless Contractors and MTA employees

Analyze the integrated outreach efforts (social services, police, security) and their progress toward meeting goals. Publicize system wide outreach efforts; help maintain website. Keeps informed of city, state, federal, private transportation, and social service programs concerned with the homelessness

Oversee financial management of agency-wide contracts. Develop and oversee processes related to invoicing, budget tracking and reporting, procurement, scheduling, coordination meetings, and transportation. Support departmental units by providing administrative and technical support for on the ground programs. This person will assist with reviewing invoices with the use of spreadsheets to confirm expenses to be paid. Responsible for overseeing the administration of third-party contractors to ensure timely processing of weekly payments to these parties. Ensure that the budgeting and invoicing meets quality assurance standards

Perform any other duties as requested to assure the smooth business operations of the department. Other duties as assigned

Qualification

Financial analysisBudget trackingDatabase queryingQuality assuranceMicrosoft Office SuiteResearch skillsAnalytical capabilitiesCommunication skillsInterpersonal skillsOrganizational skillsAttention to detailPresentation skills

Required

Must have knowledge of financial and budget analysis

Must have knowledge of querying databases/tables

Excellent research and written communication skills

Excellent communication and interpersonal skills

Excellent organizational and presentation skills

Demonstrated ability to work with all internal levels within a given organization

Demonstrated ability to communicate and interact well with external agencies. External agencies may include the Governor's Office for New York State, New York City government, elected and other public officials, as well as any staff located at other federal or state agencies or authorities

Demonstrated ability to work in a high-profile, high-pressure environment effectively

Demonstrated ability to communicate effectively with key internal and/or external stakeholders

Demonstrated quality assurance experience

Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible

Strong attention to detail

Demonstrated analytical capabilities and quantitative skills

Demonstrated proficiency in Microsoft Office Suite or comparable applications, i.e., Word, Excel, PowerPoint, and Outlook

Bachelor's Degree in Business Administration or Accounting or in a related field or an equivalent combination of education from an accredited college and experience may be considered in lieu of a degree

Minimum 6 years of related experience in accounting, invoicing, contracts, and/or administration

Total of at least 10 years' related experience in accounting, invoicing, contracts, and/or administration without a bachelor's degree

Preferred

Master's degree in a related field

At least 3 years in a managerial and/or leadership role

Advanced Excel skills preferred (i.e. SUMIF, LOOKUP, Tables, Pivot Tables)

Knowledgeable in querying databases/tables or comparable applications

Prior experience working in a large, multi-faceted, fast-paced organization or governmental body

Familiarity with the MTA's policies and procedures

Company

Metropolitan Transportation Authority

Glassdoor3.6

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people in the 5,000-square-mile area fanning out from New York City through Long Island, southeastern New York State, and Connecticut.

Founded in 1834

New York, NY, US

10001+ employees