T-Mobile · 2 days ago
Sr Mobile Expert
Henderson, NV
Part-time
Onsite
Mid, Senior Level
$29.50/hr - $29.50/hr
1+ years expT-Mobile is a company focused on delivering exceptional customer service and fostering employee growth. The Sr Mobile Expert role is designed for experienced individuals who will provide top-notch service while leveraging retail expertise to enhance customer experiences.
InternetMobileTelecommunicationsWireless
Responsibilities
Sells appropriate products, features, and services based on customer needs
Resolves customer pain points in one interaction utilizing in-store systems and digital tools
Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile
Consistently leverages digital tools in interactions and onboarding
Works collaboratively to build and contribute to a culture of sales and service
Success In Resolving Sales And Customer Service Pain Points
Qualification
Required
High School Diploma/GED
12+ Months Tenure As Mobile Expert (Neighborhood/Signature), Elite Account Expert Or Elite Tech Expert
Strong Customer Service Skills: Passion, Integrity, And Energy Necessary To Create And Dynamic Work Environment Necessary To Deliver A World Class Shopping Experience
Retail Experience In High Volume Environment And Ability To Work In Varied Environments
Strong Organization, Multi-Tasking, Versatility, Communication, And Attention To Detail
Acclimate Local Retail Sales Associates And Partner Sales Associates To Unique Event Environment
Consistent Accuracy With Basic Math And Proficient Use Of A Calculator
Pass Certification And Quarterly Re-Certification Process
At least 18 years of age
Legally authorized to work in the United States
Preferred
Consistently Performs Above Company Average In Sales Metrics
Demonstrated System And Tool Knowledge With The Ability And Aptitude To Learn New Skills
Strong Problem-Solving Skills And Ability To Handle Customer Escalations With A Calm And Professional Demeanor
Demonstrated Ability To Work In A Fast-Paced Environment And Handle Multiple Priorities Simultaneously
Passionate About People, Teams, And Our Un-Carrier Values
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$17.37B2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
Fierce Network
2026-01-16
Company data provided by crunchbase